An Executive Summary About Executive Summaries

Why Write an Executive Summary?   Executives are busy. The Executive Summary will decide if your ideas get attention. The Executive Summary is your chance to tell the reader why. Know you audience. Match your writing to their wants / needs. Approach with the appropriate tone (depends on audience). The Executive Summary is the preface of… Read more »

Getting Rid of the Rambles

It’s common to get the rambles. Some people do it because they are nervous, and have trouble making concise points. Others will talk too much because they are not prepared and get lost trying to find their way from Point A to Point B. Rambling may be one of your presentation habits, or perhaps being long-winded is something you… Read more »

Emotional Intelligence

What do selling superstars excellent customer service agents brilliant leaders have in common?   Emotional Intelligence is the ability to perceive, assess and positively influence one’s own and other people’s emotions.  Emotions are habits, as old as the user. Emotional Intelligence Includes: Self-awareness – knowing your own feelings. Managing emotions – despite fear or anger. Self-starting… Read more »

A Pre-Presentation Pep Talk

Right before it’s your turn to give a speech, you may be tempted to squeeze in one more practice run of you presentation. You might find yourself reading through notecards, scrolling through your PowerPoint slides, or rehearsing out loud in front of the mirror. The best pre-presentation task you can do, is give yourself a pep… Read more »

Customer Exit – Customer Service for the “Goodbye”

We have talked about the importance of the first impression for a customer that walks into your business.   We create a POSITIVE service image by being friendly and interacting appropriately. GREETING people. Making eye contact. Always maintaining a positive, courteous, helpful tone. Being honest. Caring. Listening. Responding effectively. Resolving complaints. And finally, NEVER blaming… Read more »