Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In the world of Customer Service, it is a...
Sales 101 – Value, Benefits, or Results Statements The value lies in the benefits that the buyer gets. Some people may not realize why they buy “things....
At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely...
This blog was written for Improving Communications by guest blogger Jeff Goldberg. While I typically share specific sales tips, tools and strategies for closing ...
Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence w...
“I never do any public speaking,” the workshop attendee said to me. I knew he was mistaken. “Never?” “No,” he replied. “I never give presentations in...
When managers come to a leadership training, they often seek ways to show strength, improve team performance, and motivate challenging employees. However, one o...
The Annual Review is a Necessary Roadmap for Change - And We're Going Places! Evaluating staff is crucial for setting standards and improving the organization. When a...