Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Soft Skills and Hard Dollars

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes. On the job, technical abilities develop through repeat...

Online Presenting Best Practices

It’s been a few months now of living in lockdown. In the past, we have offered some online learning sessions, but now, it’s the entirety of what we do...

UB4me: Not Being Self-Centered

Did You Know It Is Not All About You? UB4me - Telling Others That You’re Not Being Self-Centered I want you to think about this. I think we sh...

Did You Do Your Homework? (Due Diligence)

The term “due diligence” is most often thought of in a legal or business context. Merriam-Webster defines due diligence as: Law: the care that a reasonable p...

What Now After The Lockdown?

Written by Guest Blogger Ramona da Gama. What now for the Business Community after The Great Lockdown! The last 3 months has been devastating for most businesses, ...

Respect, Listen, Empower, and Be Civil

re·spect    \ri-ˈspekt\     nouna feeling that someone is important, and should be treated in an appropriate way In the face of confli...

Emotional Intelligence and Customer Service

Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In the world of Customer Service, it is a...

Communicating Value

Sales 101 – Value, Benefits, or Results Statements The value lies in the benefits that the buyer gets. Some people may not realize why they buy “things.” Yes...