Category: Diversity

Us and Them or We and They

Posted by & filed under Diversity.
Us and Them - Diversity

Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on the opposing team. This is most easily classified as simple, destructive conflict. Yes, LACK OF UNITY= CONFLICT. When in conflict, participants lose perspective (the […]


Happy New Year from the People at Improving Communications

Posted by & filed under Business Writing, Customer Service, Diversity, Grammar Rules, Human Resources, Leadership & Management.

Well lookie here… the Earth has revolved around the Sun once again! Three hundred sixty-five days have elapsed (or as the cast in the musical Rent would sing, “525,600 Minutes”). A year is a good marker for progress made. Once it’s completed, it all starts again.  Happy New Year.   Two thousand seventeen has been Improving Communications’ best year yet. We owe […]


Are Listening Skills a Lost Art?

Posted by & filed under Customer Service, Diversity, Leadership & Management, Music, Networking.
Lost Art of Listening

Listening and hearing both require use of the ears. There ends their similarity. “To hear” is to perceive or apprehend by the ear (comes from a Latin word meaning, “to be on guard”). “To Listen” is to pay attention to sound; to hear something with thoughtful attention: give consideration. “Hard of hearing” is probably a […]


Self-Knowledge = Better Relationships

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.

Do you remember the age-old line, “charity begins at home”? It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right? Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing […]


Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes. On the job, technical abilities are developed through repeated practice, but the skills that mean the most to people are not always addressed. These qualities include EI (Emotional Intelligence), personality traits, social graces, communication, language, personal […]