We create a POSITIVE service image by being friendly and interacting appropriately. GREETING people. Making eye contact. Always maintaining a positive, courteous, helpful tone. Being honest. Caring. Listening. Responding effectively. Resolving complaints.
And finally, NEVER blaming or giving information that could damage the office reputation.
What we have not hit upon is that their FINAL impression of you and your business can sometimes be overlooked. Just like we talked about in our blog about closing your presentations, there is always room to polish the skills used when it is time for the customer exit. Sending away a happy customer, with a pleasant “goodbye” and a promise of future business, needs to be a priority.
Your customer should leave your business, confident in the idea that if they need your services again, you will be the company that they call. And you need to ask yourself, if you have done everything to make that happen.
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