Customer Service 101. Serving people is not always easy. In fact, it’s a great challenge.
Yet, in the final analysis, the customer is the most important person to a business. Why? Because that customer, spending money, helps to ensure that each job at the business is kept (and perhaps more will be created). After all, when business dries up and customers go away, what happens to the employees?
Customers–even the most challenging and demanding ones–pay our salaries. They feed us and our families. They are our heroes! Let’s treat them that way.
The ideas here are useful to ensure that every relationship you have will be successful. Certainly, this information applies to customers, to make sure they return to buy, again and again.
ATTITUDE INVENTORY CHALLENGE: What behaviors do you/your employees exhibit to support Excellent Customer Service? The follow-up to this question is, What do you need to do differently?
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