Corporate Training - Business Writing - Communication Skills

Increase sales and satisfaction.

Improving Customer Service—Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

Who Should Attend—All levels of professionals who want to maximize their efficiency, develop customer skills, and increase their value.


You Will Be Able To

• Identify Customers and their Characteristics;
  
• Define Customer Service;
  
• Incorporate the Hallmarks of Customer Service;
  
• Include the Essentials of Customer Service;
  
• Communicate for Success;
  
• Answer Questions Diplomatically;
  
• Educate Customers;
  
• Solve Problems;
  
• Deal with Difficult Customers, and
  
• Reduce Personal Stress.
  

Format—The Improving Customer Service class is a two-session class; each session runs four hours.