Email Etiquette

WRITTEN November 1, 2011 Author: Rich Atkins

email etiquetteEmail: Problem-Solver, or Creator?

Where is your level of email etiquette?

Email is a powerful, business-enhancing medium. Like most communication, its purpose is threefold:

  • to solve problems,
  • to provide information, or
  • to persuade others to act.

When it comes to email etiquette:

    • Always prepare before writing (like anything!).
    • Remember, potentially troublesome areas in writing include: emotions, gestures, jokes, sarcasm, and vocal inflection.  Tread lightly. Your perception may differ from your recipient’s.
    • Consider the audience in relation to using IM or TXT language (u no?).
    • Keep written communication short and sweet—have mercy on the readers!
    • Prevent the “Reply To All” problem.  Use BCC when mailing to a large/diverse group (to protect people’s information).  Use CC  sparingly.
  • Proofread you’re werk to bee sure u havnty mad any mistakes. (Yes, that was intentional.)

For further reference, check out these email etiquette tips from Business Insider >>

If you’re looking for ways to improve your or your organization’s communication skills, look into one (or more) of the training services provided by Improving Communications. 

Other Resources:
Basics of Email Etiquette
This is the Worst Reply Allpocalypse We’ve Ever Seen!
10 Writing Mistakes that Make Your Emails Ineffective


Stay Connected

Subscribe to the IC weekly newsletter for tips and advice on your communication skills!

Public Classes

Effective communication is empowering. Get started on your path to being more clear, brief, and effective.

Upcoming Classes