Behavioral Interviewing: Building a Consistent Framework and Process

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Behavioral Interviewing

Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.

In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.

OBJECTIVES

Participants will be able to:

  • Build a consistent framework and process to ensure an unbiased candidate experience;
  • Choose job specifications and determine how success will be measured (skills);
  • Identify characteristics and qualities that will support the required skills;
  • Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
  • Review legal and appropriate interviewing etiquette/guidelines, including social media research;
  • Screen candidates, using resumes and phone interviews; and
  • Conduct successful role-play Behavioral Interviews in class.
Classes will include:
  • Workbooks for future reference and study.
  • Workshop / role play with actual interview scenarios to assist in internalizing data.
  • Time for individual questions and concerns to aid in personalizing tactics.

 

Format—Behavior Interviewing – Building a Consistent Framework and Process is an 12-hour class for up to 6 people.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
April 11, 2018 $985.00 (USD)  

Introduction to Gallup StrengthsFinder

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For decades, the Gallup StrengthsFinder assessment has given more than 14 million people a way to discuss and develop their unique combination of skills, talents, and knowledge known as strengths. Every day, thousands of people around the world discover their strengths.

Gallup research proves that people succeed when they focus on what they do best. Led by a Gallup-experienced instructor and backed by decades of research, this program will help you identify your greatest talents, pinpoint what you do best, and develop ways to use your talents for success.

Because of this program, you will be able to:

  • Gain insights into your natural talents by working with your Gallup Strengths Signature Themes Report and Strengths Insight Report.
  • Fully understand how strengths develop.
  • Learn how to harness your talents and strengths for greater personal productivity and engagement.
  • Acquire tools and insights to help you use your natural talents to fulfill your goals and achieve your greatest potential.

*This learning session requires a pre-read and online assessment at least one week prior to the program. More information will be provided upon enrollment.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
May 02, 2018 $765.50 (USD)  

Sales Presentation Skills

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Sales Presentation SkillsIn our Sales Presentation Skills we combine our abilities to ask, listen, and solve for our existing and potential customers.

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need.

The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts, show how the needs are tied directly to our answer. Just because they have a need and we have a solution doesn’t mean that it’s a guaranteed sale.

Connecting their needs to our solution is precisely what the Sales Presentation Skills class is all about.

Outcomes – Participants will be able to:

  • Research and understand each unique customer to demonstrate expertise;
  • Conduct productive meetings to discover useful information to formulate the most effective solution(s);
  • Propose plans that are fully aligned with the target’s situation and needs;
  • Increase abilities to engage and motivate the prospect/client through compelling presentations;
  • Convey emotional intelligence enthusiasm and sincerity to get client buy-in;
  • Strengthen professionalism through dynamic story-telling, elevating the level of rapport; and
  • Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
June 28, 2018 $830.50 (USD)  
December 06, 2018 $830.50 (USD)  

Selling Skills ► Into Action

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Selling Skills

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.

Outcomes – Participants will be able to:

  • Identify and reach the most promising prospects to increase efficiency,
  • Research and understand each unique customer to demonstrate expertise and ability,
  • Conduct productive sales meetings that yield the best data to present the most effective solution,
  • Present solutions that are fully aligned with the prospect’s situation and needs, and
  • Work more effectively and resourcefully to close more business.

 

Format—Selling Skills ► Into Action is an 8-hour class for up to 20 people.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
April 19, 2018 $830.50 (USD)  
August 08, 2018 $830.50 (USD)  
December 05, 2018 $830.50 (USD)  

Improving Customer Service

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Improving Customer ServiceCustomer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service meansincreased internal and external customer satisfaction.

Attendees will be able to:

  • Focus on others to project a UB4I, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices);
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
  • Listen more intently to develop the best rapport;
  • Communicate clearly with conviction, projecting greater credibility;
  • Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
  • Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.

Format—Improving Customer Service is an 8-hour class for up to 20 people.

 

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
April 18, 2018 $630.50 (USD)  
August 2, 2018 $630.50 (USD)  
November 28, 2018 $630.50 (USD)  

Executive Presentation Skills

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Executive Presentation SkillsExecutive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This interactive program focuses on professionalism in communication and increasing presentation skills.

You will be video recorded and coached to maximum achievement using material from group discussions and class learning materials. Coaching ensures elimination of presenter distractions.

Participants will be able to:

  • Present organized (technical) information clearly, concisely, and persuasively;
  • Engage the audience in the most polished and professional manner;
  • Use compelling media and visual aids effectively; and
  • Accept questions with ease and respond with appropriate, well thought-out answers.

Format—Executive Presentation Skills is a 4-hour class for up to four people.

 

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
June 13, 2018 $1,930.50 (USD)  
November 27, 2018 $1,930.50 (USD)  

Résumé Writing, Networking, & Interviewing Workshop

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Resume writing NetworkingIt’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you.

Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well.

Part I

  • Data Collection and Organization – assessing work/activities and IMPACT (results)
  • Success Story Format (Situation, Action, Results)
  • Writing With Impact – how to tie actions to results
  • Choosing The Right Words – transferable skills and powerful words
  • Sales 101 – How will these skills benefit the hiring person’s organization?

Part II

  • UB4I Writing (“YOU”/ “YOUR,” not “I,” “me,” “my”)
  • Reference list
  • Principles of networking
  • Cover Letter and Résumé Formats – margins, font, type size, small caps, etc.
  • Role Play – Mock Interviews

Participants will be able to:

  • Create a complete and correct résumé, a marketing device to attract attention, generate interest, describe accomplishments, and invite contact.
  • Discover, correct, and improve self-marketing messages, leading to a systematic assessment of specific work-related skills.
  • Examine transferable skills and increase personal alignment with prospective organizational mission and goals.

Format—Résumé Writing, Networking, & Interviewing Workshop is an 8-hour class for up to 10 people.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
June 19,2018 $830.50 (USD)  
December 13,2018 $830.50 (USD)  

Effective Business Writing

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Effective Business WritingBe a better and more confident writer.

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write in a concise manner with conviction. For business professionals who have written contact with others, these areas of development are necessary. Improved written English means increased internal and external customer satisfaction.

Attendees Will Be Able To:

  • Get document-writing started, increasing efficiency;
  • Gain greater awareness of audience and how to communicate ideas effectively;
  • Organize writing, following guidelines for appropriate style;
  • Write correctly and successfully, eliminating the need for constant revision;
  • Edit writing with confidence; and
  • Communicate more clearly, fostering an increased perception of expertise.

Format—Effective Business Writing is an 8-hour class for up to 20 people.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
April 10, 2018 $630.50 (USD)  
August 1, 2018 $630.50 (USD)  
November 6, 2018 $630.50 (USD)  

Leadership & Management Development

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Leadership and ManagementThis course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success.

In this class, supervisors and managers develop the people skills necessary to move their staff forward to the desired goal.

This session uses the Building Excellence (BE) Survey, which identifies a combination of elements that affect how well each individual achieves and performs. Respondents learn about their strengths and productivity preferences useful in developing solutions and action plans to improve performance. Using the BE, staff and leaders develop new ways to assess individual productivity needs, respectfully advocate for training and productivity preferences, develop self-leadership skills, and become more accountable and responsible.

Attendees will gain knowledge and skills required to:

  • Discover Learning/Productivity Style differences, making better use of team diversity;
  • Coach effectively and strategically, increasing employee engagement;
  • Set personal / professional goals, marking progress toward objectives;
  • Inspire greater sense of ownership and ability to take initiative with customers;
  • Empower staff to innovate, increasing customer satisfaction and loyalty;
  • Practice and improve giving feedback with confidence and positivity;
  • Create positive messages, modeling a problem-solving, can-do attitude; and
  • Improve interpersonal communications, meaning an increased public perception of authority and expertise.

Format—Leadership and Management Development is an 8-hour class for up to 15 people.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
April 12, 2018 $630.50 (USD)  
August 07, 2018 $630.50 (USD)  
December 04, 2018 $630.50 (USD)  

Business Grammar & Usage

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Know the rules!

Business Grammar and usageBusiness people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.

Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.

Attendees Will Be Able To:

  • Know the Parts of Speech and their correct uses;
  • Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
  • Be able to create Plurals and Possessives accurately and with certainty;
  • Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
  • Create original email / documents to employ newly-learned class material.

Format—Business Grammar & Usage is an 8-hour class for up to 20 people.

Location

Venue:  

Venue Phone: 212.292.3800

Address:
800 3rd Avenue, Suite 2800, New York, New York, 10022, United States

Description:
Quest's New York City location is between 49th and 50th Streets. 800 Third Avenue Suite 2800, New York, New York 10022   << See Google

Price Qty
June 05, 2018 $630.50 (USD)  
Nov 6, 2018 $630.50 (USD)