What is Internal Customer Service? You are valuable and so are your coworkers. You all deserve to be in a positive work environment, where people are treated with respect. If you’re in a rut, don’t “move in and decorate!” It’s time for change—to move yourself and your organization forward.
Most people recognize and understand who/what an external customer is. An internal customer is someone within your organization who depends on you (or others in the company) to accomplish her/his job. What can you do to show your internal customers that you value them just as much as your external customers?
Take ACTION by creating a list of Internal Customer Service Guidelines for your organization. Be specific about individual as well as corporate responsibility to improve Internal Customer Service. Be sure that your Guidelines reflect your overall Customer Service Values.
If you treat your Internal Customers just as well as your External Customers, you will get the best from them. Here are some great Internal Customer Service practices:
What this means is that if you treat your Internal Customers just as well as your External Customers, you will get the best from them. Here are some positive Internal Customer Service practices:
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