IS THIS FOR YOU?
Improving Communications works with companies that want to increase profits and create a more pleasant workplace environment by addressing and resolving communication problems. Whether it's written or spoken, communication problems cost large and companies tremendous amounts of money and difficulty. By addressing these problems, clients develop a more positive workplace atmosphere and culture, improve staff motivation and productivity, increase staff job satisfaction and retention, and reduce staff conflict.
Does your organization face challenges such as these?
- Our employees are hard workers, but they can't write emails or letters in a way that makes our company look good. They misspell words and rarely use punctuation or capital letters. Sometimes, recipients don't even know what the correspondence is about! Do you help address writing skills?
- The foreign-born workers on staff have difficulty expressing themselves so that they can be understood. It's almost like there's an invisible barrier between them and the rest of the staff. When they interact with customers, I get complaints. What can I do to improve the English of these employees so that we can all work better together?
- Sometimes, our Customer Service representatives feel like they do nothing more than expedite calls. They lack enthusiasm, and when dealing with difficult customers, sometimes make the problem worse. How can I get my CSRs to be more customer-focused and better able to meet my customers' needs?
- We have a lot of meetings that require presentations. When giving a presentation, some of our employees are so nervous that it ruins their presentation. They pace back and forth. They don't speak loud enough. They rush through to get it done, and the audience has gotten nothing from it. Frankly, some of their presentations are just plain boring. Do you help people to become better presenters?
- Managers and leaders in our company are frustrated because they don't “understand” the people in their departments. Some of them were promoted up through the ranks and have never been trained to lead others. They need help planning, organizing, leading and controlling. They need a greater level of professionalism, more effective time management, and stronger abilities to make decisions. Can you help my leaders and managers to be better at what they do?
- We're having a conference in a few months and need to get a speaker. We want someone who is dynamic, engaging, and even entertaining; a speaker that will “charge our batteries” and motivate everyone to a higher level of commitment to the organization. Can you provide a conference program and speaker that will “light our fire?”
You will have success working with Improving Communications if...
You are committed to creating a learning culture within your organization. Those that want the "quick fix," or are looking to take shortcuts to get results will find that it doesn't work—and that our services are not for you. If you want your organization to learn and develop, to strive for the best in communications, we'd like to help you succeed.You are willing to implement new ideas and applications. To provide training "because we need it" is one thing. To train employees, and then not use the skills learned is a waste of everyone's time. If you are ready to commit to the process, then Improving Communications is right for you.
You have "buy-in" from all levels of the organization. If you are trying to solve problems at one level of the organization, but exempt others from needing the necessary skills, it won't be effective. All staff and leaders must adhere to the same standards of excellence.