Silence is acceptable. Short pauses separate thoughts, and come before and after phrases or words that need emphasis. Long pauses are very powerful and allow the listeners to consider what has been said.
Put it to the test: Leave a voice-mail message for yourself as though you are your own customer. Plan what you want to say before you dial. Deliver something like this: “Hi Rich. This is Rich from Improving Communications calling to let you know that …”
Wait a little while and then listen to the recording. Evaluate the overall vocal power of your message based on the list of characteristics above. Make note of what works in your favor, as well as what you want to change. If you need help with the change, ask.
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