Selling Skills

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.

Outcomes – Participants will be able to:

  • Identify and reach the most promising prospects to increase efficiency,
  • Research and understand each unique customer to demonstrate expertise and ability,
  • Conduct productive sales meetings that yield the best data to present the most effective solution,
  • Present solutions that are fully aligned with the prospect’s situation and needs, and
  • Work more effectively and resourcefully to close more business.


Format—Selling Skills ► Into Action is an 8-hour class for up to 20 people.

  • October 3, 2017
    9:15 am - 5:00 pm
  • April 25, 2018
    9:15 am - 5:00 pm
  • August 8, 2018
    9:15 am - 5:00 pm
  • December 5, 2018
    9:15 am - 5:00 pm
Price Qty
October 03, 2017 $830.50 (USD)  
April 25, 2018 $830.50 (USD)  
August 08, 2018 $830.50 (USD)  
December 05, 2018 $830.50 (USD)  

Leadership and ManagementThis course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success.

In this class, supervisors and managers develop the people skills necessary to move their staff forward to the desired goal.

This session uses the Building Excellence (BE) Survey, which identifies a combination of elements that affect how well each individual achieves and performs. Respondents learn about their strengths and productivity preferences useful in developing solutions and action plans to improve performance. Using the BE, staff and leaders develop new ways to assess individual productivity needs, respectfully advocate for training and productivity preferences, develop self-leadership skills, and become more accountable and responsible.

Attendees will gain knowledge and skills required to:

  • Discover Learning/Productivity Style differences, making better use of team diversity;
  • Coach effectively and strategically, increasing employee engagement;
  • Set personal / professional goals, marking progress toward objectives;
  • Inspire greater sense of ownership and ability to take initiative with customers;
  • Empower staff to innovate, increasing customer satisfaction and loyalty;
  • Practice and improve giving feedback with confidence and positivity;
  • Create positive messages, modeling a problem-solving, can-do attitude; and
  • Improve interpersonal communications, meaning an increased public perception of authority and expertise.

Format—Leadership and Management Development is an 8-hour class for up to 20 people.

  • October 10, 2017
    9:15 am - 5:00 pm
  • April 24, 2018
    9:00 am - 5:00 pm
  • December 4, 2018
    9:15 am - 5:00 pm
Price Qty
October 10, 2017 Class $630.50 (USD)  
April 24, 2018 class $630.50 (USD)  
December 04, 2018 $630.50 (USD)  

Introduction to Public SpeakingThis is the chance for you to make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise manner with conviction.

Master skills that are necessary in today’s competitive business environment. Learn to speak in a way that elevates you with increased confidence and enthusiasm.

Attendees Will Be Able To:

  • Manage public-speaking fears;
  • Increase self-esteem;
  • Become better at thinking on feet;
  • Discover and rid self-defeating habits;
  • Connect with people, building professional network; and
  • Share ideas, inspire others, and impress the audience.
  • Develop skills and positive attitude necessary to be an effective public speaker;
  • Increase self-confidence and establish strong rapport with the audience; and
  • Master techniques to plan, create, and deliver successful and memorable speeches.

Format—Introduction to Public Speaking is an 8-hour class for up to 10 people.

  • October 11, 2017
    9:15 am - 5:00 pm
  • March 13, 2018
    9:15 am - 5:00 pm
Price Qty
October 11, 2017 class $630.50 (USD)  
March 13, 2018 class $830.50 (USD)  

Effective Business WritingBe a better and more confident writer.

Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write in a concise manner with conviction. For business professionals who have written contact with others, these areas of development are necessary. Improved written English means increased internal and external customer satisfaction.

Attendees Will Be Able To:

  • Get document-writing started, increasing efficiency;
  • Gain greater awareness of audience and how to communicate ideas effectively;
  • Organize writing, following guidelines for appropriate style;
  • Write correctly and successfully, eliminating the need for constant revision;
  • Edit writing with confidence; and
  • Communicate more clearly, fostering an increased perception of expertise.

Format—Effective Business Writing is an 8-hour class for up to 20 people.

  • November 7, 2017
    9:15 am - 5:00 pm
  • April 17, 2018
    9:15 am - 5:00 pm
  • August 1, 2018
    9:15 am - 5:00 pm
  • November 7, 2018
    9:00 am - 5:00 pm
Price Qty
November 07, 2017 class $630.50 (USD)  
April 17, 2018 class $630.50 (USD)  
August 1, 2018 class $630.50 (USD)  
November 7, 2018 class $630.50 (USD)  

Diversity ClassThis session will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.

Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.

Part I – Broadening the View

Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.

Part II – Fair Standards

Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.

Part III – Organizational Unity

Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.

Attendees will be able to:

  • Discover new ways to “see things differently;”
  • Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
  • Define Diversity and uncover ways in which it is significantly useful in an organization;
  • Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
  • Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
  • Understand and communicate value to staff.

Format—Diversity – Building a Thriving Business Environment is an 8-hour class for up to 20 people.

  • November 14, 2017
    9:15 am - 5:00 pm
Price Qty
November 14, 2017 class $630.50 (USD)  

Advanced Presentation Skills As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume.

You will be coached to overhaul your content and visual aids (frequently PowerPoint) used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.

Attendees Will Be Able To:

  • Increase abilities to deliver engaging and motivating presentations, inspiring all to deliver better service;
  • Convey genuine enthusiasm and sincerity to get true buy-in from the audience;
  • Strengthen professionalism and formality, enhancing capabilities and elevating the level of support; and
  • Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.

Format—Advanced Presentation Skills is an 8-hour class for up to six people.

  • December 5, 2017
    9:15 am - 5:00 pm
  • June 12, 2018
    9:15 am - 5:00 pm
  • November 15, 2018
    9:15 am - 5:00 pm
Price Qty
December 05, 2017 $1,280.50 (USD)  
June 13, 2018 $1,280.50 (USD)  
November 15, 2018 $1,280.50 (USD)  

Executive Presentation SkillsExecutive Presentation Skills is designed for senior leaders who must present at the executive level. The course provides a review and reinforcement of how to create, structure, deliver, and revise powerful and memorable presentations that emphasize storytelling and presenting with visuals. This interactive program focuses on professionalism in communication and increasing presentation skills.

You will be video recorded and coached to maximum achievement using material from group discussions and class learning materials. Coaching ensures elimination of presenter distractions.

Participants will be able to:

  • Present organized (technical) information clearly, concisely, and persuasively;
  • Engage the audience in the most polished and professional manner;
  • Use compelling media and visual aids effectively; and
  • Accept questions with ease and respond with appropriate, well thought-out answers.

Format—Executive Presentation Skills is a 4-hour class for up to four people.


  • December 6, 2017
    1:00 pm - 5:00 pm
  • June 13, 2018
    9:15 am - 7:45 pm
Price Qty
May 31, 2017 class $1,930.50 (USD)  
December 06, 2017 class $1,930.50 (USD)  
June 13, 2018 $1,930.50 (USD)  

Know the rules!

Business Grammar and usageBusiness people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.

Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.

Attendees Will Be Able To:

  • Know the Parts of Speech and their correct uses;
  • Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
  • Be able to create Plurals and Possessives accurately and with certainty;
  • Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
  • Create original email / documents to employ newly-learned class material.

Format—Business Grammar & Usage is an 8-hour class for up to 20 people.

  • January 18, 2018
    12:15 pm - 1:15 pm
  • June 5, 2018
    9:15 am - 5:00 pm
  • November 6, 2018
    9:15 am - 5:00 pm
Price Qty
July 17, 2017 $630.50 (USD)  
Jan 18, 2018 $630.50 (USD)  
June 5, 2018 $630.50 (USD)  
November 6, 2018 $630.50 (USD)  

Improving Customer ServiceCustomer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of Improving Customer Service is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service meansincreased internal and external customer satisfaction.

Attendees will be able to:

  • Focus on others to project a positive customer-centered attitude, representing the organization in the best light;
  • Create a collaborative team environment of shared goals and visions, increasing staff buy-in;
  • Communicate clearly with conviction, projecting greater credibility;
  • Inspire staff ownership mindset and initiative with customers;
  • Identify customer characteristics, and appropriate responses and solutions;
  • Create positive diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
  • Review and share customer-service best practices, increasing the organization’s ability to add value, ultimately translating into repeat business.

Format—Improving Customer Service is an 8-hour class for up to 20 people.

  • April 18, 2018
    9:15 am - 5:00 pm
  • August 2, 2018
    2:15 pm - 3:15 pm
  • November 28, 2018
    9:15 am - 5:00 pm
Price Qty
April 18, 2018 class $630.50 (USD)  
August 2, 2018 class $630.50 (USD)  
November 28, 2018 class $630.50 (USD)  


Resume writing NetworkingIt’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you.

Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well.

Part I

  • Data Collection and Organization – assessing work/activities and IMPACT (results)
  • Success Story Format (Situation, Action, Results)
  • Writing With Impact – how to tie actions to results
  • Choosing The Right Words – transferable skills and powerful words
  • Sales 101 – How will these skills benefit the hiring person’s organization?

Part II

  • UB4I Writing (“YOU”/ “YOUR,” not “I,” “me,” “my”)
  • Reference list
  • Principles of networking
  • Cover Letter and Résumé Formats – margins, font, type size, small caps, etc.
  • Role Play – Mock Interviews

Participants will be able to:

  • Create a complete and correct résumé, a marketing device to attract attention, generate interest, describe accomplishments, and invite contact.
  • Discover, correct, and improve self-marketing messages, leading to a systematic assessment of specific work-related skills.
  • Examine transferable skills and increase personal alignment with prospective organizational mission and goals.

Format—Résumé Writing, Networking, & Interviewing Workshop is an 8-hour class for up to 10 people.

  • June 19, 2018
    9:15 am - 5:00 pm
Price Qty
May 15, 2017 class $1,280.50 (USD)  
June 19,2018 $1,280.50 (USD)