Upcoming Webinars & Public Classes

Diversity - Building A Thriving Business Environment September 29, 20209:15 am - 5:00 pm
Sales Presentation Skills September 30, 20209:15 am - 5:00 pm
ONLINE: Improving Customer Service October 1, 202010:00 am - 2:00 pm

All Upcoming Webinars & Public Classes

Diversity - Building A Thriving Business Environment

Next Date : September 29, 2020 9:15 am - 5:00 pm This class will provide you with ways to examine and develop how you think about yourself and others, as well as how you express yourself.

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and atti....

Sales Presentation Skills

Next Date : September 30, 2020 9:15 am - 5:00 pm In our Sales Presentation Skills we combine our abilities to ask, listen, and solve for our existing and potential customers.

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....

ONLINE: Improving Customer Service

Next Date : October 1, 2020 10:00 am - 2:00 pm

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....

ONLINE: Diversity - Building A Thriving Business Environment

Next Date : October 6, 2020 10:00 am - 2:00 pm

You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and at....

Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)