Upcoming Webinars & Public Classes

Introduction to Public Speaking November 3, 20209:15 am - 5:00 pm
Improving Customer Service November 4, 20209:15 am - 5:00 pm
ONLINE: Communicating Strategically November 5, 20201:00 pm - 2:30 pm

All Upcoming Webinars & Public Classes

ONLINE: Email Etiquette

Next Date : December 1, 2020 12:00 pm - 1:30 pm ONLINE CLASS: Front-line communication affects public perception of every company.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For pro....

ONLINE: Communicating Strategically

Next Date : November 5, 2020 1:00 pm - 2:30 pm Communications Skills Online Training Class

Communicating Strategically Here, we will learn how to “sell” your ideas to others; introduce and reinforce the use of Action-Benefit Statements to motivate the audience; and go over the value and practice of using language that is understandable and that speaks to the recipients’ interests....

ONLINE: Emotional Intelligence & Customer Service in Times of Crisis

Next Date : November 10, 2020 12:00 pm - 1:30 pm ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.

SESSION Customer Service in Times of Crisis: In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve proble....

ONLINE: Advanced Presentation Skills

Next Date : January 5, 2021 10:00 am - 2:00 pm

As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume. You will be coached to overhaul your content and visual aids (frequently Pow....

I couldn’t be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.

Leslie Budnick, Children’s Book Editor