LEADERSHIP DEVELOPMENT

The Leadership and Management Development seminar uses the Building Excellence Survey. This tool assesses learning and productivity style in the following areas: perceptual, psychological, environmental, physiological, emotional, and sociological.

Leadership & Management Development 8-hour session Purpose: Highlights the value of effective management facing workplace challenges and culture Examines managerial/leadership theories and practical application to day-to-day operations Assesses Learning and Productivity Style (Perceptual, Psychological, Environmental, Physiological, Emotional, and Sociological) as applied to leading and managing Examines and evaluates communication skills (listening, speaking, writing) Provides models, tools, and activity-based application for organizing, decision-making, personal and professional goal setting, influencing, conflict resolution, performance evaluation / counseling, coaching, delegation, increasing motivation

Benefits Increased self-knowledge, and understanding of others; Better ability to work well, make decisions, and achieve results under pressure; Strengthened communication skills; Stronger and more confident abilities to organize, make decisions, set goals, influence, resolve conflict, evaluate performance and counsel, coach, delegate, and motivate.

Professional Development Four 8-hour sessions Purpose: Articulate limits and definitions of acceptable workplace practices and the value of having them; Create a company-specific set of behavioral guidelines; and Apply standards that govern workplace behavior to daily work situations.

WORKSHOP 1 - The Etiquette and Look of the Professional Workplace OBJECTIVES Participants will learn to: Articulate limits and definitions of acceptable workplace practices and the value of having them; Create a company-specific set of behavioral guidelines; and Apply standards that govern workplace behavior to daily work situations. TOPICS Phone Etiquette Voice Mail Etiquette Netiquette E-mail Etiquette Cubicle Etiquette Office Etiquette Gender Etiquette Professional Dress Business Casual and Defining Dress Code Policies WORKSHOP 2 - Professional Communication and Public Speaking OBJECTIVES Participants will learn to: Sharpen skills for increased successful personal interactions through understanding different styles of communication; Develop tools to build better relationships through listening and understanding others; and Incorporate communication strategies to introduce and communicate information, making the best impression possible. TOPICS Communication Skills Listening Skills Body Language - Non-Verbal Communication First and Lasting Impressions Business Introductions High-Impact Presentations WORKSHOP 3 - Improving Business through Professionalism in Leadership OBJECTIVES Participants will learn to: Learn to use necessary management skills (Planning, Organizing, Leading, Controlling); Provide effective leadership through positive and specific communication; and Develop and articulate a set of service guidelines and standards for daily workplace behavior and interactions. TOPICS New Supervisor: Skills for Success Supervising the Difficult Employee Effective Performance Management Business Etiquette Business Meeting Etiquette Business Networking WORKSHOP 4 - Personal Development for Increased Professionalism OBJECTIVES Participants will learn to: Assess/evaluate thoughts and behavior as they relate to personal success; Balance and prioritize personal and professional activities; and Develop a greater understanding and application of personal interaction dynamics. TOPICS The Power of Attitude Business Ethics Time Management Overcoming Stress at Work Emotional Intelligence