Corporate Training - Keynote Speaker - Communication Skills

Corporate Training
“I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”
Gary Evans, Associate Director of Human Resources
SUNY Cortland / www.cortland.edu

Services of Improving Communications

SPEAKERS BUREAU


Improving Communications delivers presentations to groups of all sizes throughout the nation on various topics having to do with communication skills. Consider using an Improving Communications motivational talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

Assertiveness

Results
Provide tools for people to stand up for what is right, without offending themselves or others.


Topics
  • Characteristics of assertive, passive (unassertive), and aggressive (overassertive) behavior
  • Scenarios/reactions discussion activity
  • Defining terms
  • Tips for behaving less aggressively
  • Tips for becoming more assertive

Corporate Alignment & Team Building

Results
Define and share a clear understanding of the organization's mission, vision, values, and goals; identify and describe the specific behaviors that exemplify successful business principles; understand the necessity of change and embrace it without resistance; and commit to develop attitudes and behaviors that will contribute to overall internal and external customer service.
Topics
  • Define and explain characteristics of: mission, vision, values, and goals
  • Behaviors that support qualities of well-run businesses
  • Understanding and overcoming fear of change

Diversity Sensitivity & Awareness

Results
Learn causes for discriminatory practices and create action plan for increasing workplace tolerance and harmony.

Topics

Diversity & The Law (Stephen P. Stavola, Esq.)
  • Classifications that can trigger employment discrimination claims
  • Bases for employment discrimination claims
  • Harassment
  • Hostile work environment
  • Who is the employer?
  • What must the "employer" do for protection from harassment claims?
The Communications Perspective
  • History
  • Perceptions
  • Human commonalities
  • Fear, pride, and selfishness as roots
  • Some solutions
  • Thinking errors
  • Other best practices

Email Etiquette

Results
Learn the proper use and format of email as a tool to solve, not generate, problems.

Topics
  • Benefits
  • Drawbacks
  • Language use - instant and text messaging
  • Basic e-mail plans (direct, indirect, combination)
  • Paragraph structure
  • Subject lines
  • Use of CC and BCC
  • Communication style

The Power of Attitude

Results
Discover beliefs that are the root of behavior. Identify and implement those beliefs and behaviors that move individuals and businesses forward.

Topics
  • Definition of attitude
  • Beliefs/attitudes discussion
  • History of attitude and its influences -- media terrorism
  • Evaluating beliefs (positive vs. negative)
  • Character building -- sources/methods/solutions

The Power of Praise

Results
Increase leaders’ impact by focusing on respectful speech and behavior, as well as utilizing praise as a motivator for increased employee performance.

Topics
  • Facts about praise
  • Facts about lack of praise
  • Personal experiences
  • Formula for praise
  • New challenges
  • Praise letter activity

Writing Like a Superstar (Effective Business Writing LITE)

Results
Achieve Clarity and correctness in written communication.

Topics
  • Greater awareness of audience
  • Better ability to organize information for readers
  • Correct and complete sentence structure/proper agreement
  • Increased vocabulary and ability to choose the right words
  • Ability to edit writing for concise messages
  • Correct capitalization, use of numbers, abbreviation, spelling, and punctuation
Conflict Resolution

Results
Introduce participants to the benefits of conflict resolution and introductory mediation techniques.

Topics
  • Resolve differences in a respectful way that will not alienate or hurt others
  • Scenario/discussion exercise
  • Definition of conflict
  • Ways of resolving conflict
  • Benefits of conflict
  • Barriers to resolving conflict
  • Tools for conflict resolution
  • Tools for resolving conflict for others

Business Ethics

Results
Identify and indicate acceptable personal/professional behaviors and responsibilities, promote best practices, encourage character development, and develop excellent relationships within and without the organization.

Topics
  • Resolve differences in a respectful way that will not alienate or hurt others
  • Definitions and facts about ethics
  • Personal and organizational guidelines for ethical behavior
  • Ethical dilemmas exercise
  • Ethical decisions worksheet

Communication Essentials for Leaders

Results
Develop greater understanding of modern workforce and focus on qualities that will lead an organization to maximum levels of achievement.

Topics
  • Climate of modern society
  • Qualities of effective leaders
  • Communication tools
  • Seven essentials for modern leaders

MEDIA TERRORISM

Results
Understand how the power of the media is used to generate fear and take away people’s abilities to think for themselves. Learn and understand the origins of media-generated fear and mind control; List the harmful effects of media-generated fear on the workforce; Realize the methods and media outlets used to control society; Discover and utilize solutions to avoid media-generated fear and control; and Generate a company-wide MEDIA TERRORISM awareness program to promote increased employee mental/physical health.

Topics
  • Definition
  • Examples
  • History
  • Rubbernecking
  • Use of Fear to Control
  • Methods/Messages
  • Limiting information intake – oversimplifying – myopic
  • Seeking to place blame – throwing stones – witch burners
  • Creating conflict
  • Generating sadness
  • Creating fear – we’re not safe
  • Media Outlets:
  • Television
  • Radio & Print News
  • Other Visual Media
  • Other Print Sources
  • Internet
  • Music
  • The Power Holders
  • Solutions

Positive Language = Personal Effectiveness

Results
Address communication styles and their effect on others. Poor communication at work results in absenteeism, turnover, conflict, tension, low productivity, complaints, wasted time, and low morale.

Topics
  • Language use and its effects
  • Requests and demands (should, must)
  • Positive vs. negativity
  • Accurate vs. inaccurate
  • Inclusive vs. exclusive
  • Respectful vs. disrespectful stress reduction

Workplace Anger Management

Results
Learn what causes anger; identify behaviors that cause anger, as well as those that will create a pleasant workplace environment; and learn how to sidestep the temptation to become annoyed and angry.
Topics
  • Learn causes of anger
  • Increase awareness of other perspectives (greater emotional intelligence)
  • Identify and increase behaviors to ensure a positive and pleasant atmosphere at work
  • Learn to sidestep temptation to become angry at others
  • Learn to prevent workplace anger
  • Personal Demands exercise/discussion


info@improvingcommunications.com - 516.317.2900

Corporate Training - Keynote Speaker - Communication Skills