• You have changed my life.

    You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!

    Jenny Ravenscroft, Principal, Product Management
    SimCorp
  • My perspective on written communications has improved.

    I just wanted to tell you how much I enjoyed your class. My perspective on written communications has improved. This enlightenment will enable me to be a more effective communicator. Thanks again.

    Phyllis Ferro, Desktop Engineering Manager
    TD Ameritrade
  • The Effective Business Writing program means increased confidence, greater clarity, and the ability to be more succinct in writing.

    The Effective Business Writing program is an enjoyable and informative training session. The program provides participants with the necessary tools to improve their business communication. Feedback from employees, having attended a session, has been positive and confirms that they are using the skills learned in the program. Rich Atkins takes a subject that can be tedious and makes it humorous and easy to understand.x

    Mary Ellen Fisher, Senior Instructional Designer
    Cablevision University / Bethpage
  • In the Business English for Non-Native Speakers class, participants learn to express themselves to a varied audience, and be understood.

    The training was a huge success! The employees were able to obtain a new sense of confidence from the courses given by Improving Communications. They are now willing and able to communicate their ideas and concerns. Their input has given us the opportunity to implement new strategies and procedures to improve our services. Thank you for your professionalism and commitment to excellence.

    Raquel Collado, PHR, Labor Relations Associate
    Maimonides Medical Center
  • Improving Customer service provides participants with new tools to meet an ever-increasing demand for problem-solving and making situations right again.

    I received very positive feedback from the Improving Customer Service training attendees and it has been a pleasure working with Improving Communications, so I highly recommend Rich Atkins and his services for the future.

    Marinos Stylianou, Ph.D., Director – Field Technical Operations, North America
    MSC Software Corp.
  • Improving Communications provides tools for presenters to win an audience's attention and present to them on a topic they want to hear about.

    Improving Presentation Skills had a memorable impact on the participants. Some of the comments included, ‘the instructor genuinely cared about our success,’ ‘the class was enjoyable and should be offered more frequently,’ ‘would like to say thank you, this course was helpful and should be offered to every sales rep in my area.’

    Dr. Atkins is a motivational and inspirational speaker and educator. I look forward to having him back again.

    K. Deneen Bennett, Manager Training & Development
    Madison Square Garden
  • Managers and leaders need the skills necessary to bring people from one place to another.

    Dr. Atkins taught the Management & Leadership Development course for Estée Lauder. His teaching methodology allows for participant interaction and small group discussions. He is a learner-focused instructor and takes personal interest in the progress of each of the participants. I would recommend Dr. Atkins to any organization interested in quality, learner-centered communications training.

    Carol Curtis, former Director, Mgt & OD
    The Estée Lauder Companies, Inc.
  • Company meetings, conferences, and conventions require that the speakers/presenters engage the audience.

    Thanks once again for being such an important part of the success of our recent leadership conference. Your keynote really engaged the participants, got them thinking, and set the stage for our afternoon workshops. I appreciate your experience and confidence as a facilitator which allowed you to take some of our folks outside of their comfort zone in the afternoon workshop.

    Jim Einhaus, Learning Consultant
    Chesterfield University
  • The seminar he provided was easy to follow and thought provoking.

    As a trainer and human resources professional, I truly believe in the value that Dr. Atkins can add to any organization. The seminar he provided was easy to follow and thought provoking. His personable demeanor along with his humble spirit and obvious expertise make his sessions gems that you cannot afford to pass up.

    Deirdre Cash, PHR
    Paco Group, NYC
  • Rich has an engaging presentation style.

    Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.

    Ildiko Oravecz
    New Mexico International Society for Performance Improvement
  • Presentation was outstanding.

    Rich Atkins was a guest speaker for The Austin Human Resource Management Association conference. Dr. Atkins’s presentation was outstanding. Our membership would request him back without a second thought. Rich was personable, fun to work with, flexible, and willing to help make our conference a success. I hope we can have him back soon!

    Wendy Chance, CTS
    Austin Human Resource Management Association
  • Encouraged an interactive and fun learning environment.

    I particularly noticed Rich’s passion and knowledge of the subject matter. He gave a well-organized presentation, provided opportunities to practice some of the skills, and encouraged an interactive and fun learning environment.

    Paul Plamondon
    Custom Training Design
  • My writing has improved by leaps and bounds.

    Improving Communications truly helped me evolve my writing style. After working with Dr. Atkins, I found myself more able to connect effectively with current and prospective clients. Thanks to Rich’s expertise, my writing has improved by leaps and bounds. I would strongly recommend Improving Communications to anyone looking to improve writing style.

    Edward Abel
    Abel Business Institute
  • My Expectations Were Exceeded

    I couldn’t be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.

    Leslie Budnick, Children’s Book Editor
  • Sing Your Praises

    I am so impressed with your presentation skills. Please use me for any references. I’m more than happy to sing your praises!

    Barbara Ann Dillon, Director of Human Resources & Administration
    Long Island Power Authority
  • Improved Our Customer Service Representatives Communication Skills

    Doing business with Improving Communications greatly improved our customer service representatives’ communication skills. They treat our clients and customers in a more mannerly way. Richard Atkins has improved our everyday behavior, both internally and externally.

    Carol Vaughan, Vice President HR
    Interstate National Dealer Services
  • We are inspired to keep improving our communication skills and appreciate your direction.

    Thank you again for your presentation. I have had so many managers come to me and say how they thought you were talking directly to them! We are inspired to keep improving our communication skills and appreciate your direction.

    Eileen Pevarski, Director of Human Resources
    The Hotel Roanoke & Conference Center
  • Improved Sales Skills

    Great class for my company! Each employee showed improved sales skills over the four-week class. Rich Atkins was always a pleasure to deal with. I look forward to a long lasting business relationship with Improving Communications.

    Jessica Weissman, Office Manager
    ALA Scientific Instruments, Inc.
  • Highlight of our Program Year

    Dr. Atkins’s presentation was a highlight of our program year! His insight and the timeliness of the topic were very well received by all in attendance. Program evaluation ratings were ‘Excellent’ with handwritten comments requesting an encore performance! Superb includer!

    Robin Eccleston, VP Programs
    Southern Tier Association for Human Resources (STAHR), Binghamton, NY
  • Your Course Was A Great Help

    The course went very well. Your flexibility in working with the supervisors contributed to their success. The participants have all made positive comments regarding what they learned. I have observed a significant improvement in their presentation of ideas. They clearly introduce the subject, provide background information and state their expectations. Their written communication has also shown a big improvement. Your course was a great help. I would be happy to recommend you to others who may be considering your courses.

    John Walsh, PST Section Manager
    Consolidated Edison Co. of New York
  • As our keynote speaker, your presentations were enlightening and beneficial.

    Thank you for contributing to the success of the Fall Conference. As our keynote speaker, your presentations were enlightening and beneficial. I look forward to an ongoing relationship with you and Improving Communications. Your time and commitment to our conference was much appreciated.

    Lou Ester Petty
  • Interesting and Easy to Follow

    Overall, your professionalism, your teaching style, and the content of the course kept it interesting and easy to follow. We believe in what you have taught us, having tried it first hand, I can honestly say, your course works; your methods and ideas have proven themselves. I look forward to working with you again and again in the future.

    Alan M. Kriegstein, President
    ALA Scientific Instruments, Inc.
  • Good knowledge of adult learning and the value of group interaction.

    Dr. Atkins was responsive to the Estée Lauder Companies’ specific needs and immediately understood what we wanted to accomplish. His knowledge of adult learning and the value of group interaction and support, as well as his technical competence allowed him to create a training course that met and even exceeded our requirements. Participants showed increased self-confidence and improvement in their abilities. They were so enthused with their progress that they requested an advanced course.

    Carol W. Curtis, former Director, Mgt & OD
    The Estée Lauder Companies, Inc.
  • Presentation was excellent and well received by the staff.

    It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff.

    Courtney C. Crouch, Jr., President
    Selected Funeral and Life Insurance Company
  • I learned some grammar rules that I did not know.

    I have been in the Technical Writing field for over twenty years and I learned some grammar rules that I did not know. You strengthened the fact that it is never too late to learn. Your approach to a very stale subject is very engaging and fun, and you bring out the best in people with your examples. I look forward to your upcoming courses.

    Joseph Venusto, President
    Society for Technical Communication (STC), Long Island Chapter
  • Using this company targeted exactly what I was trying to say.

    Using this company targeted exactly what I was trying to say and helped me to organize it succinctly. It showed me the difference between an adequate job as compared to a real, professional job. I was very satisfied with the final collaboration.

    Joan Valenti, Licensed Sales Associate
    Harding Real Estate Agency
  • It has helped to improve our relationships with the communities that we service.

    Our drivers now practice the ideas from the presentation on Customer Service every day. Because of the thoroughness and knowledge of the material presented, it has definitely made a lasting impression on our staff. It has meant a much friendlier reputation and a higher degree of trust between our customers and drivers. It has helped to improve our relationships with the communities that we service.

    Troy Pierce, Operations Director
    Pierce Coach Line / www.piercecoachline.com
  • An immediate connection with everyone in attendance.

    I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.

    Gary Evans, Associate Director of Human Resources
    SUNY Cortland
  • Great feedback!

    I received an enormous amount of positive feedback on your presentation.

    Pam Newbold
  • His program is an inspiration to all of us who are trying to be more effective in communicating.

    I would highly recommend the ‘Power of Praise/Language of Happiness’ Program presented by Dr. Richard Atkins of Improving Communications, LLC. This is excellent program for anyone wishing to improve communication skills in both professional and personal lives. His program is an inspiration to all of us who are trying to be more effective in communicating.

    Maureen McDermott, President
    International Public Management Association for Human Resources, Albany Capital Region Chapter
  • Rich Provided Us with Easy-to-Use tools

    The material presented by Improving Communications was well-suited to our audience. Rich provided us with easy-to-use tools, and gave us the opportunity to practice them in the session. His use of humorous examples allowed us to laugh and drove home the concepts needed to improve our communications.

    Barbara Saat
  • For anyone who wishes to help his/her organization move in a positive direction.

    The presentation I attended has given me new tools to bring back to my organization that I believe will help us to continue to move in the direction we wish to go. I would recommend the Improving Communications presentations to anyone who wishes to help his/her organization move in a positive direction.

    Suzan McDermott, President
    St. Lawrence Valley Human Resource Management Association (SLVHRMA)
  • We now relate better with each other and our patients.

    Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.

    Dr. Kevin Coughlin, DMD, FAGD, MBA
    Baystate Dental
  • The participants are looking forward to follow-up sessions.

    Working with Dr. Atkins of Improving Communications has been a very positive experience. Everything about the program is exemplary! Managers have made it a point to tell me how pleased they are with the improvements made in the communications skills of the participants.

    The Professional Development Workshop is an extremely effective program. The participants are looking forward to follow-up sessions with Dr. Atkins and we recommend his programs.

    Heather Ragone, Training Manager
    Network General
  • High marks for an excellent presentation on Attitudes

    Our conference participants found Dr. Atkins’s program to be both thought-provoking and entertaining. He received high marks for his excellent presentation on Attitudes.

    Cindy Taylor, Conference Program Chair
    International Public Management Association for Human Resources, Virginia Chapter (IPMA-VA)
  • Certainly got everyone thinking and talking!

    Wow!!! What a great presentation. You certainly got everyone thinking and talking! I’ve received great reviews on your evaluations. I’m so glad that we were able to work it out for you to be a part of our conference! Thanks again!

    Debbie Cowan, Professional Development Director
    Eastern Indiana Human Resources Association (EIHRA)
  • Improving Communications is a needed topic of discussion in most organizations today.

    Thank you for sharing your ideas and experiences with our conference participants. Your insights surrounding how to approach grammar and the need to put respect back into organization was a strategic match to the rest of the day’s programs. Improving Communications is a needed topic of discussion in most organizations today. The Power of Praise program was a great way to bring Human Resource professionals back to what we need remind ourselves and our managers to do—Praise! The Board heard many wonderful comments about the program.

    Judith C. Drake, PHR, President
    Society for Human Resource Management of Tompkins County (SHRMTC)
  • All rated the speaker and impact Good to Excellent.

    I received informal comments, verbally and through email, from members that they really enjoyed the session. All rated the speaker and impact Good to Excellent.

    Debbie Ryan Burke, Program Chair
    Westchester Human Resources Management Association (WHRMA)
  • It provided a unique approach to addressing the topic.

    The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.

    Sandra Hess Moll, Director of Employment Services / Affirmative Action Coordinator
    McHenry County College
  • Direct, yet challenging approach.

    After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop’s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo!

    Michael J. Whitlock, Director of Fay Corey Union & Conferences
    SUNY Cortland
  • We enjoyed the interactive presentation and your professionalism.

    Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again.

    Olga Otero, Chapter President
    Human Resources Association of Palm Beach County (HRPBC)
  • Thank you Dr. Atkins for sharing with us your excellent presentation.

    ‘Great Energy! Deeply Motivating.’ ‘Have Him Back!’ ‘Loved it! Best.’ These are just a few of the accolades you received when you spoke at the Austin Human Resource Management Association’s Annual Conference in Texas. Thank you Dr. Atkins for sharing with us your excellent presentation on The Power of Praise.

    Judy Alloway, Vice President
    Austin Human Resources Management Association Annual Conference
  • Excellent, thought-provoking program.

    Thanks for a great program. The feedback from JSAHR has been that it was an excellent, thought-provoking program and extremely entertaining. I will definitely recommend you for other SHRM chapters! Thanks again.

    Carolyn Broderick, SPHR, Programming Chair
    Jersey Shore Association for Human Resources (JSAHR)
  • Enjoyed Every Minute

    Dr. Atkins is great! He’s got a wonderful way of tailoring his talks to your needs and your specific audience. Our brokers enjoyed every minute of the presentation. Thanks!

    Jennifer Silliman, Facilities/HR Coordinator
    vFinance, Inc.
  • A worthwhile and valuable series of leadership and communication sessions.

    We certainly were given a worthwhile and valuable series of leadership and communication sessions by Dr. Atkins. I have received comments of appreciation for his message and tips for improving communication and relationships. It was a meaningful investment for our organization and is being used to jump start other organizational communication and training programs. Thank you, Dr. Atkins.

    Penny McCarty, SPHR, Assistant Director of Human Resources
    SIU School of Medicine
  • The participants are still talking about it!

    Thank you so much again for the very engaging and informative course. The participants are still talking about how effective your Business Writing program is.

    Christina Treadway, Manager of Global Management Strategies
    The Estée Lauder Companies
  • Provided an engaging and fearless arena for participants.

    Dr. Atkins provided an engaging and fearless arena for participants to discuss Diversity Sensitivity & Awareness and communication that surround these issues in the workplace.

    Irene A. Cohen, PHR, President-Elect
    Gateway Chapter of SHRM, Jersey City, NJ
  • It was a refreshing break from the industry-specific topics that can dominate conferences.

    Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.

    Jim Nyberg, Conference Chair
    Rhode Island Association of Facilities and Services for the Aging (RIAFSA)
  • Workshop Exceeded Expectations

    Everyone in attendance was surprised by how Rich could make Grammar and Business Writing so engaging. Every person reported the workshop exceeded expectations. The material and exercises were relevant to a mixed group of managers, faculty, and staff. I highly recommend this program.

    Anne-Marie McAllister, Manager, Organizational Learning
    Georgian College, Barrie, Ontario
  • A whole new swing on how we view the media.

    MEDIA TERRORISM gave a whole new swing on how we as IPMA Members view the media. We are now able to dissect images and verbiage that our news portrays! Thank you Dr. Atkins for the great work!

    W. Maurice Brown, President
    Kentucky Chapter International Public Management Association for Human Resources, (KY IMPA-HR)
  • The Leadership classes have been fantastic.

    The Leadership classes have been fantastic. Nothing but rave reviews. Everyone is walking away with learning something.

    Our staff loved the Improving Communications Course. They walked away learning a lot. I heard nothing but positives.

    Jennifer Pollaci, Director Training and Store Recruiting
    Modell’s Sporting Goods
  • Thank you for the Business Writing training.

    Thank you for the Business Writing training. I did find it very helpful and will be implementing these principles moving forward.

    Janet Johnson, Partner Coordinator
    Employment Works
  • I'm a faithful reader of your newsletter.

    I’m a faithful reader of your newsletter. I like it because it’s short/targeted and I always learn something new!

    Jamie Resker
    Employee Performance Solutions
  • It's going to make a big difference.

    I learned so much: subject-verb agreement, sentence structure, whom/who, etc. The spelling rules were very helpful, specifically words with the “ie” ending. I really appreciate this; it’s going to make a big difference.

    Farrah Fogarty, Strategy Manager/Project Manager
    Chartis Insurance
  • It was great to...gain more awareness of how I present myself.

    It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.

    Christina Vargas
  • Wonderful and Informative Session

    Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.

    Janet Riesel, Chair – Career Planning & Professional Development SIG
    Human Resources Association of New York
  • Completely engaged by the data and had great take-aways.

    Thank you for speaking at our monthly meeting. Your presentation was very well received by our membership with an overall 100% satisfaction rating. The information on effective communication and additional reference material were both very interesting and timely. Attendees indicated that they were completely engaged by the data and had great take-aways. We hope that you will agree to present again at our upcoming conference.

    Karen Gates, PHR
    Mid-Hudson Human Resource Association