Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

Upcoming Classes

Improving Customer Service March 19, 20199:15 am - 5:00 pm
Advanced Presentation Skills March 20, 20199:15 am - 5:00 pm
Effective Business Writing March 26, 20199:15 am - 5:00 pm
Leadership & Management Development March 27, 20199:15 am - 5:00 pm

Services


Public Speaking

Improve presentation skills with visuals and persuasion.

Business Writing

Be clear and concise in writing to get results.

Customer Service

Exceed wants and needs to generate repeat sales.

Leadership

Lead, motivate, and inspire to achieve goals.

Human Resources

Drive human capital strategy to build the business.

Staff Development

Train and develop to upgrade the workforce.

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WHO

WE ARE

Meet the Team

Improving Communications, a New York-based corporate training company comprised of superior, dedicated subject-matter experts, provides first-rate communication skills training for individuals and businesses to enhance skills and increase efficiency, growing profitability and creating a more pleasant and positive workplace environment.

Need a Speaker?

Use an Improving Communications talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

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“I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”

Gary Evans, Associate Director of Human Resources

SUNY Cortland

THE Blog


Listening: One Cohesive Unit (R

NOTE: As you read, apply Rod Morgenstein's message of listening to your profession by substituting the discussion of "music" with "work," an....

Customer Service 101

Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to servic....

Customer Exit – Customer

We have talked about the importance of the first impression for a customer that walks into your business.   We create a POSITIVE s....