Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

Upcoming Classes

Workplace Professionalism (Harassment Learning Program) March 6, 201910:00 am - 12:00 pm
Introduction to Public Speaking March 13, 20199:15 am - 5:00 pm
Improving Customer Service March 19, 20199:15 am - 5:00 pm
Advanced Presentation Skills March 20, 20199:15 am - 5:00 pm


Public Speaking

Improve presentation skills with visuals and persuasion.

Business Writing

Be clear and concise in writing to get results.

Customer Service

Exceed wants and needs to generate repeat sales.


Lead, motivate, and inspire to achieve goals.

Human Resources

Drive human capital strategy to build the business.

Staff Development

Train and develop to upgrade the workforce.

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Meet the Team

Improving Communications, a New York-based corporate training company comprised of superior, dedicated subject-matter experts, provides first-rate communication skills training for individuals and businesses to enhance skills and increase efficiency, growing profitability and creating a more pleasant and positive workplace environment.

Need a Speaker?

Use an Improving Communications talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

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“I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”

Gary Evans, Associate Director of Human Resources

SUNY Cortland

THE Blog

Walk-In Customer Service

In stores and professional offices, the front-line staff has the power to inspire confidence in clients.  To do that, there needs to be ....

Listening is Inter-Reactive: To

Tony Levin is an American musician, specializing in bass guitar, Chapman Stick and upright bass. He is best known for his work with King Cri....

A Public Relations Nightmare

Does United Break Guitars? [caption id="attachment_2077" align="alignright" width="458"] Dave Carroll in his video United Breaks Guitars[/....