Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

Upcoming Classes

Improving Communications Sampler Day February 6, 201910:00 am - 3:00 pm
Workplace Professionalism (Harassment Learning Program) March 6, 201910:00 am - 12:00 pm
Effective Business Writing March 12, 20199:15 am - 5:00 pm
Introduction to Public Speaking March 13, 20199:15 am - 5:00 pm


Public Speaking

Improve presentation skills with visuals and persuasion.

Business Writing

Be clear and concise in writing to get results.

Customer Service

Exceed wants and needs to generate repeat sales.


Lead, motivate, and inspire to achieve goals.

Human Resources

Drive human capital strategy to build the business.

Staff Development

Train and develop to upgrade the workforce.

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Meet the Team

Improving Communications, a New York-based corporate training company comprised of superior, dedicated subject-matter experts, provides first-rate communication skills training for individuals and businesses to enhance skills and increase efficiency, growing profitability and creating a more pleasant and positive workplace environment.

Need a Speaker?

Use an Improving Communications talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

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“I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”

Gary Evans, Associate Director of Human Resources

SUNY Cortland

THE Blog

Testing Your Customer Experience

Customer Service FAILure occurs because representatives may not be well trained, and management may not be aware of the problem. These FAI....

Jargon and Clichés in Writing

When jargon and clichés are used to the point of being meaningless, they end up doing nothing more than wasting our time. You don't want t....

How Can You Be More Assertive?

While leading an Improving Communications workshop recently, I asked a question that had hands flying up toward the sky from participants in....