Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

Upcoming Classes

WEBINAR: Leadership & Management Development April 7, 20209:00 am - 1:00 pm
WEBINAR: Know Thine Audience! April 9, 202010:00 am - 11:00 am
WEBINAR: How to Gather & Organize Information April 9, 202012:00 pm - 1:00 pm
WEBINAR: The Finishing Touches on Written Documents April 9, 202012:00 pm - 1:00 pm


Public Speaking

Improve presentation skills with visuals and persuasion.

Business Writing

Be clear and concise in writing to get results.

Customer Service

Exceed wants and needs to generate repeat sales.


Lead, motivate, and inspire your staff to achieve goals.

Human Resources Training

Drive human capital strategy to build the business.

Staff Development

Train and develop to upgrade the workforce.

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Meet the Team

Improving Communications, a New York-based corporate training company comprised of superior, dedicated subject-matter experts, provides first-rate communication skills training for individuals and businesses to enhance skills and increase efficiency, growing profitability and creating a more pleasant and positive workplace environment.

Need a Speaker?

Use an Improving Communications talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

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“I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”

Gary Evans, Associate Director of Human Resources

SUNY Cortland

THE Blog

Does Your Résumé Present You

Do you realize you are selling with your résumé? When people sell, they talk about features that the product has (air conditioning in ....

Customer Service – An Emo

It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer will continue to do bu....

Our Negotiating Leverage Was Hi

The note came from the VP of Marketing at a global software company. My eyes widened as I read it. The VP wanted to meet and discuss a proj....