Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

Upcoming Classes

Diversity - Building A Thriving Business Environment December 12, 20199:15 am - 5:00 pm
Introduction to Public Speaking March 3, 20209:15 am - 5:00 pm
Improving Customer Service March 4, 20209:15 am - 5:00 pm
Leadership & Management Development March 5, 20209:15 am - 5:00 pm


Public Speaking

Improve presentation skills with visuals and persuasion.

Business Writing

Be clear and concise in writing to get results.

Customer Service

Exceed wants and needs to generate repeat sales.


Lead, motivate, and inspire your staff to achieve goals.

Human Resources Training

Drive human capital strategy to build the business.

Staff Development

Train and develop to upgrade the workforce.

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Meet the Team

Improving Communications, a New York-based corporate training company comprised of superior, dedicated subject-matter experts, provides first-rate communication skills training for individuals and businesses to enhance skills and increase efficiency, growing profitability and creating a more pleasant and positive workplace environment.

Need a Speaker?

Use an Improving Communications talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

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“I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”

Gary Evans, Associate Director of Human Resources

SUNY Cortland

THE Blog

Self-Knowledge = Better Relatio

Do you remember the age-old line, "charity begins at home"? It’s a best-practice reminder to help yourself before helping those around....

Beyond Writing and Speaking is

Communication is not always verbal.  Although unconscious, the audience pays attention to body language. Speaker body language must tell ....

Customer Service 101

Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to servic....

When Sales Experience Becomes A

Briefcase in hand, I strode across the bustling turnpike toward the client’s office building. After checking-in with Security, I took the....