Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

Upcoming Classes

Résumé Writing, Networking, & Interviewing Workshop December 13, 2018 09:15 AM - 05:00 PM
Effective Business Writing March 12, 2019 08:15 AM - 04:00 PM
Introduction to Public Speaking March 13, 2019 08:00 AM - 04:00 PM


Public Speaking

Improve presentation skills with visuals and persuasion.

Business Writing

Be clear and concise in writing to get results.

Customer Service

Exceed wants and needs to generate repeat sales.


Lead, motivate, and inspire to achieve goals.

Human Resources

Drive human capital strategy to build the business.

Staff Development

Train and develop to upgrade the workforce.

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Meet the Team

Improving Communications, a New York-based corporate training company comprised of superior, dedicated subject-matter experts, provides first-rate communication skills training for individuals and businesses to enhance skills and increase efficiency, growing profitability and creating a more pleasant and positive workplace environment.

Need a Speaker?

Use an Improving Communications talk to get your meeting/conference started or ended in a way that delights audiences and leaves them with valuable information.

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“I had the pleasure of attending one of Dr. Atkins’s presentations. Rich made an immediate connection with everyone in attendance and I found it to be one of the most enlightening, inspiring and true-to-life presentations that I have seen. Immediately, I was able to apply things learned or re-learned in his session to my work and continue to draw upon his session.”

Gary Evans, Associate Director of Human Resources

SUNY Cortland

THE Blog

My BATNA Isn’t Good. Is Theirs?

Negotiators often fail to consider their Best Alternative to a Negotiated Agreement (BATNA) and the other side’s BATNA. Thinking through....

Love it! Buy it!

Make the sale easy. My client is the marketing manager of a prominent architectural firm. The firm designs high-profile buildings. Image is....

Customer Service – An Emotional Experience

Isn't it ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer will continue to do bus....