At Improving Communications, we value excellence in instruction and facilitation. Learn more about Improving Communications and our instructors on a professional level.
Rich Atkins is the Managing Director of Improving Communications, a New York-based corporate training firm that, in addition to Speaker Services, offers Business Writing, Public Speaking, Customer Service, Leadership, Staff Development, and Human Resources training. He is also the Director of Improving Communications UK. Since 2007, Rich is a member of the Society for Human Resource Management (SHRM). He currently serves Read More
In 2000, John Epstein found his life passion when he got involved as an assistant in a communication training class in which he was a participant. A senior facilitator advised him to become a trainer for the organization, and the certification process began. Over the next several years John conducted six 12-week courses, earning evaluation scores that consistently exceeded global benchmarks. His enthusiasm and expertise led the company’s leaders to ask John to be a coach and mentor to a number of junior instructors..........Read More
Mark Fogel comes to us with a background that includes almost a decade and a half as CHRO at Leviton Manufacturing, The Marcum Group, and The Success Academy charter school network, as well as co-founding Human Capital 3.0, a boutique HR advisory firm. He spent his early years at Macy’s and Limited Brands where he moved from Operations to his first roles in Talent Management. Mark Fogel has been honored by The Society for Human Resource Management (SHRM) nationally as their Human Capital Leader of the Year in 2007, and by HR Executive Magazine as an Honor Roll recipient in 2010 and “Best HR Ideas” in 2012. At Improving Communications we use Mark's particular skills with a focus on our Human Resources curriculum both for presentation and class development. Mark will also be involved with our Presentation Skills classes. Email Mark >>.........Read More
Martin Deller, Regional Director of Operations EMEA at Improving Communications UK, is a business executive and consultant, music composer, producer, recording artist and educator. Martin’s multi-faceted work has provided rich and diverse experiences taking him from international concert stages to the boardrooms of Fortune 500 corporations. An experienced performer and facilitator, Martin co-founded The Music Experience, a workshop series to help musicians develop stagecraft and build rapport with audiences..........Read More
Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.Ildiko OraveczNew Mexico International Society for Performance Improvement