At Improving Communications, we value excellence in instruction and facilitation. Learn more about Improving Communications and our instructors on a professional level.
Rich Atkins is the Managing Director of Improving Communications, a New York-based corporate training firm that, in addition to Speaker Services, offers Business Writing, Public Speaking, Customer Service, Leadership, Staff Development, and Human Resources training.
In 2000, John Epstein found his life passion when he got involved as an assistant in a communication training class in which he was a participant. A senior facilitator advised him to become a trainer for the organization, and the certification process began.
Over the next several years John conducted six 12-week courses, earning evaluation scores that consistently exceeded global benchmarks. His enthusiasm and expertise led the company’s leaders to ask John to be a coach and mentor to a number of junior instructors.
John’s extensive business-to-business sales experience and certification as a trainer opened the door to Nielsen in 2006. As Director of Internal Learning & Development, he worked closely with the client-facing associates in Nielsen’s US Media business – facilitating sales, negotiation and presentation skills classes, speaking at sales conferences, conducting needs analyses and developing learning curricula, among other duties.
The scope of Epstein’s activities reached a global group of colleagues and internal stakeholders across the breadth of Nielsen’s portfolio. In 2014, John conducted a train-the-trainer on four continents, certifying senior leaders.....
Improving Communications provided the conference attendees with a unique and useful perspective on attitude, perception, and communication. It was a refreshing break from the industry-specific topics that can dominate conferences. Attendees reported both professional and personal benefit from the sessions led by Dr. Atkins.Jim Nyberg, Conference ChairRhode Island Association of Facilities and Services for the Aging (RIAFSA)