Do you realize you are selling with your résumé? When people sell, they talk about features that the product has (air conditioning in a car, for instance) AND the b...
Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence w...
“I never do any public speaking,” the workshop attendee said to me. I knew he was mistaken. “Never?” “No,” he replied. “I never give presentations in...
When managers come to a leadership training, they often seek ways to show strength, improve team performance, and motivate challenging employees. However, one o...
The Annual Review is a Necessary Roadmap for Change - And We're Going Places! Evaluating staff is crucial for setting standards and improving the organization. When a...
Watch your facial expressions when people talk to you. We were 35,000 feet up in the air when the person sitting in the middle seat asked the flight attendant a simpl...
In my late twenties, fear stalled me in my work. Now I have the career of my dreams doing the very thing that caused me the most anxiety! It was the all-consumi...
Spelling rules in English can be challenging and confusing. There are a few rules to follow as well as some important exceptions to remember. Read on for some of th...
Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor's office, an insurance company, or even...
This blog was written for Improving Communications by guest blogger Jeff Goldberg. We’ve all been there…a terrific series of meetings with a prospect who, after s...