Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Ghosted – Effective Customer Service Skills?

Have you ever reached out to a business that seemed professional and engaged, only to be left hanging without follow-up or response? You might have felt frustrated, igno...

Overcome Hardball Negotiation Tactics – Be Prepared and Knowledgable

In any negotiation, be prepared to stay in control and make well-informed decisions. A clear plan, a firm understanding of your goals, and knowing your limits are essent...

Customer Service Beyond Expectations: Soft Skills Unveiled

In today’s competitive market, simply providing good customer service isn’t enough. To really stand out, companies must work hard to connect with customers...

A Magic Number for Presenters – Speech Key Points

Think about the last presentation you attended, whether virtual or in-person. How well can you picture it? Now, consider this: how many key points from that presentation...

Commonly Confused Words

Commonly Confused Words When it comes to writing, even small mistakes can make a big difference in how your message is received One of the most common problems with writi...

Public Speaking Skills Are More Than Just Speeches

Public speaking is most often associated with talking to big crowds or speaking at major events. However, the benefits of public speaking skills go beyond formal present...

Leland Sklar: Listening Is the Essence Of My Job

Leland Sklar is a legendary American bassist known for his extensive session work and live performances with a wide range of artists. With a career spanning over five d...

Learning in the Flow of Work

In today's fast-moving business world, it's important for both individuals and organizations to keep learning and growing. At Improving Communications we offer interacti...

Unleashing Potential: The Powerful Secrets That Motivate Employees to Excel

Motivation is an internal state that propels individuals to engage in goal-directed behavior. It is often understood as a force that explains why people or animals initi...