Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


It’s an “Inside Job” — Internal Customer Service

Who are my Internal Customers? An internal customer is someone you interact with in the organization as a regular part of your job. They can be external to the comp...

NY State Required Sexual Harassment Training

Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tra...

Make The Presentation Stand Out

Where Does It All Go Wrong?! Having sat in on many presentations by solution providers, it was obvious that most were PowerPoint slides cut and pasted from a standard...

How to Give a Colleague Feedback on Presentation

Feedback helps speakers understand what strengths they have and any areas of improvement needed. One of the best ways to grow your presentation skills is doing dry r...

How Introverts Can Deliver Exceptional Talks When Speaking in Public

The Perception Often, we think of great speakers as people who are personable, funny, and extroverted. Just because you might be introverted, doesn't mean you can't f...

Weekly Ways to Practice Public Speaking Techniques

He walked toward me at the end of a productive workshop. Shaking my hand, he asked a familiar question, one I often hear after teaching the public speaking class. Fidg...

Angry Customers: 3 Steps Customer Service Reps Can Take To Deal With Aggressive Calls

We’ve all dealt with angry customers. Whether you run a business or just work there, chances are if you’ve ever held a job that deals with customers, you’ve dealt ...

“Mispronunciated” Words: Mispronounced Words Matter

Mispronounced Words Words have power, but not only in what is said.  How they are said can have more of an impact than you may realize. Correct pronunciation tells your ...

Why Strong Leaders Make Great Storytellers

Strong leaders are understanding but assertive, patient while being persistent, and open-minded enough to accept new ideas while focused enough to accomplish finite goals...