Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


How To Use Eye Contact To Connect With Your Audience

Eye contact is an important tool of connection. In our daily interactions, we use direct eye contact to show we are listening, convey feelings, express our emotions,...

Customer Service Questions: Ask the Right Ones

I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty an...

Punctuation Is a Sign of Respect

Punctuation provides structure and organization to written language. Has your smartphone gotten you into bad habits where it comes to punctuation? If the answer is yes, t...

Revising and Proofreading

So, it is over. You have finally finished the first draft! A quick proofread and you can be done, right? Not quite. Whether you are writing a proposal, a gr...

What To Say When You Are Networking

At a loss for words? How about we share 5 Questions you should ask everyone you meet at your next networking event. Maybe that will help.  The last time I went t...

It’s an “Inside Job” — Internal Customer Service

Who are my Internal Customers? An internal customer is someone you interact with in the organization as a regular part of your job. They can be external to the company,...

NY State Required Sexual Harassment Training

Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tra...

Make The Presentation Stand Out

Where Does It All Go Wrong?! Having sat in on many presentations by solution providers, it was obvious that most were PowerPoint slides cut and pasted from a standard...

How to Give a Colleague Feedback on Presentation

Feedback helps speakers understand what strengths they have and any areas of improvement needed. One of the best ways to grow your presentation skills is doing dry r...