Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Us and Them or We and They

Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on th...

It’s Giveaway Time

'Tis the season of giving and with this time upon us, we want to give you the gift of stronger communication skills. An effective ability to communicate is vital in toda...

Accuracy with Language

Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friends, instead of saying that somethin...

Numbers When Writing

We use numbers all the time.  However, do you ever think about how you use numbers when writing?  It is time to make a habit. Follow the accepted standards (listed bel...

Love it! Buy it!

Make the sale easy. My client is the marketing manager of a prominent architectural firm. The firm designs high-profile buildings. Image is important in everything they ...

Four Tools to Bring to Your Next Networking Event

Your next networking event can feel like another thing on your to-do list. You may write it off as a waste of time, especially if you are going just for the free refreshm...

Our Customer Service Policy (Oh No!)

Should your business's policies always be applied, in all cases, for all customers? Only company leadership can decide that. The most important thing when making business...

Murphy’s Law of Email – Engaging Others With Email

When a potential customer sends an email, will your response automatically start a dialogue? How you present your response to that prospect will determine whether or not...

Carl Palmer on Listening

The Quieter You Are, the More You Will Hear Carl Palmer is one of the most respected rock drummers to emerge from Great Britain in the 1960s. He is a veteran of Emerson,...