Effective Communication is Empowering.

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THE Blog


An Elephant in my pajamas?

Misplaced Modifiers Groucho Marx: “One morning I shot an elephant in my pajamas. How he got into my pajamas I’ll never know” The term “misplaced modifier” mea...

HR Transformation: The Future is Digital

A Live Event by Nvolve Group Digital Transformation – Have you heard that term a lot recently? The challenges we have faced in the last year demonstrate h...

Pauses When Speaking – No Need To Avoid Silence

Use silence to add to the effectiveness of a speech. Dead air is not always "bad." Consider it the sound of the audience thinking. You may have heard it referred ...

More Essentials For Customer Service Skills

Last week we showed you the 3 Essential Qualities For Good Customer Service. Check it out if you missed it. This week we are going to flesh it out a bit with more qua...

3 Essential Customer Service Qualities for Business Growth

Pick Me! Pick Me! There are so many choices when companies are on the lookout for a new vendor. The question arises—what will make your company more attractive...

Ghosted – Effective Customer Service Skills?

Have you ever been in touch with a business you thought had good customer service skills, and made arrangements with them only to have them go dark at some point during ...

Feedback: A Review for the Executive Team

Great improvements can result from feedback. Feedback provides an outside viewpoint and fills the gaps in our own perspective. Senior executives often ignore the nee...

Anger and Conflict Management

Sometimes it almost feels like we have two pandemics affecting us all on so many levels. Of course, the first is COVID-19, changing our work, school, social, and fami...

Email and Coffee: An Interview with Dr. Rich Atkins

Joi Brooks, host of Email and Coffee, chats with Dr. Rich Atkins, managing director of Improving Communications, about Email Etiquette and the importance of a well writt...