Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Emotional Intelligence and Customer Service

Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In the world of Customer Service, it is a...

Communicating Value

Sales 101 – Value, Benefits, or Results Statements The value lies in the benefits that the buyer gets.  Some people may not realize why they buy “things....

Improving Communications Guide to Working Remotely

At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely...

3 Sales Tips That Work

This blog was written for Improving Communications by guest blogger Jeff Goldberg. While I typically share specific sales tips, tools and strategies for closing ...

4 Tips For Having A Good Conversation

Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence w...

Speaking Skills Matter In Meetings

“I never do any public speaking,” the workshop attendee said to me. I knew he was mistaken. “Never?” “No,” he replied. “I never give presentations in...

Recognizing The Value Of Vulnerability In Leadership Roles

When managers come to a leadership training, they often seek ways to show strength, improve team performance, and motivate challenging employees.  However, one o...

Performance Evaluation – Improving Your Process

The Annual Review is a Necessary Roadmap for Change - And We're Going Places! Evaluating staff is crucial for setting standards and improving the organization. When a...