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THE Blog


College Students – Do They Have The Soft Skills They Need?

Please allow moment of contemplation as I think about the parallel between home life and work life. As we prepare to send our 18-year-old off to college, so many thought...

Action + Benefit = Motivate Your Audience

Why do people do anything? Most of us act because we want to accomplish something. If you take a sip of water, the goal was to quench your thirst. If someone wants to...

Communication Skills – Do We Need Them?

Why do we need communication skills? When we talk about communicating we are talking about the ability to give and to receive information effectively. If your words a...

3 Essentials for Negotiating in a Sale

“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy When you work in sales, you already know that negotiation is essenti...

HR Transformation: The Future is Digital

A Live Event by Nvolve Group Digital Transformation – Have you heard that term a lot recently? The challenges we have faced in the last year demonstrate h...

Pauses When Speaking – No Need To Avoid Silence

Use silence to add to the effectiveness of a speech. Dead air is not always "bad." Consider it the sound of the audience thinking. You may have heard it referred ...

More Essentials For Customer Service Skills

Last week we showed you the 3 Essential Qualities For Good Customer Service. Check it out if you missed it. This week we are going to flesh it out a bit with more qua...

3 Essential Customer Service Qualities for Business Growth

Pick Me! Pick Me! There are so many choices when companies are on the lookout for a new vendor. The question arises—what will make your company more attractive...