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THE Blog


Why Won’t My Prospect Return Calls or Emails?

This blog was written for Improving Communications by guest blogger Jeff Goldberg. We’ve all been there…a terrific series of meetings with a prospect who, after s...

What if I forget what to say during my speech?

At the end of a Presentation Skills class I instructed last week, Wrapping up, I asked the audience if there were any final questions. One attendee raised h...

Something About You and I

We were forwarded a Wall Street Journal article about grammar in the workplace. It's was so spot-on, that we had to share this paragraph below with y...

Tips for Conducting a Phone Interview

An interview is a two-way exchange, a conversation, in which both participants have some goals. Why a phone interview? Phone interviews are a key method for collec...

Show Enthusiasm When Speaking

The topic was boring, there was no denying it. Between the detailed analytics, the complicated data, and the breakdown of key metrics, it was enough to put anyone in att...

Pat Mastelotto on Listening

Listening requires concentration.  Focus allows the brain to process the meaning of the words. So listening is a two-part process, Hearing is only the first step...

Customer Service 101 (Part 2)

Customer Service 101. Serving people is not always easy. In fact, it's a great challenge. Yet, in the final analysis, the customer is the most important person to a bus...

NY State Required Sexual Harassment Training

Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tra...

Recovering From A Public Speaking Mistake

EVERYONE MAKES MISTAKESCan you remember the last time someone told you that? I can. It was yesterday.I was speaking in front of a large audience, and I used the wrong wo...