Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Self-Knowledge = Better Relationships

Do you remember the age-old line, "charity begins at home"? It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more us...

Spotlight: John Epstein

In my late twenties, fear stalled me in my work. Now I have the career of my dreams doing the very thing that caused me the most anxiety!  It was the all-consumi...

Spelling Rules (It Really Does.)

Spelling rules in English can be challenging and confusing. There are a few rules to follow as well as some important exceptions to remember. Read on for some of th...

Walk-In Customer Service

Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor's office, an insurance company, or even...

Why Won’t My Prospect Return Calls or Emails?

This blog was written for Improving Communications by guest blogger Jeff Goldberg. We’ve all been there…a terrific series of meetings with a prospect who, after s...

What if I forget what to say during my speech?

At the end of a Presentation Skills class I instructed last week, Wrapping up, I asked the audience if there were any final questions. One attendee raised h...

Something About You and I

We were forwarded a Wall Street Journal article about grammar in the workplace. It's was so spot-on, that we had to share this paragraph below with y...

Tips for Conducting a Phone Interview

An interview is a two-way exchange, a conversation, in which both participants have some goals. Why a phone interview? Phone interviews are a key method for collec...

Show Enthusiasm When Speaking

The topic was boring, there was no denying it. Between the detailed analytics, the complicated data, and the breakdown of key metrics, it was enough to put anyone in att...

Pat Mastelotto on Listening

Listening requires concentration.  Focus allows the brain to process the meaning of the words. So listening is a two-part process, Hearing is only the first step...