Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence w...
“I never do any public speaking,” the workshop attendee said to me. I knew he was mistaken. “Never?” “No,” he replied. “I never give presentations in...
Managers are often sent for training for new leadership roles. Entering a training for leadership roles they expect to learn ways to show strength, improve team perf...
The Annual Review is a Necessary Roadmap for Change - And We're Going Places! Evaluating staff is crucial for setting standards and improving the organization. When t...
Spelling rules in English can be challenging and confusing. There are a few rules to follow as well as some important exceptions to remember. Read on for some of th...
Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor's office, an insurance company, or even...
This blog was written for Improving Communications by guest blogger Jeff Goldberg. We’ve all been there…a terrific series of meetings with a prospect who, after s...
At the end of a Presentation Skills class I instructed last week, Wrapping up, I asked the audience if there were any final questions. One attendee raised h...
An interview is a two-way exchange, a conversation, in which both participants have some goals. Why a phone interview? Phone interviews are a key method for collec...