Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Rude Business Phone Antics

What is proper Business Phone Behavior?   Have you ever made a phone call to a business and gotten the answer, “So-and-so isn’t here right now. Can you call ...

Conducting a Behavioral Interview

The interview process is where you have the most control over creating your employee roster, so you’ll want to use the process to its best advantage. Behavioral-based ...

Active Voice – When to use Active vs Passive

What is active voice? Many of us have seen our word processors suggest that we revise from passive voice to active. OK.   What if we don't know what that means? &...

How to Network Without Leaving the House

The main obstacle to networking is finding the time to do it. Meeting up for after-work happy hours, weekend conferences, or mid-day lunches, may not work with your sch...

AWFUL or EXCELLENT Cover Letter?

The decision has been made - time for a new job!  The résumé has been spiffed up, and you have found the perfect new position for you.  Now it is time for the cover ...

Making the Most of a Networking Event

The holiday season has come to an end.  You might be all partied out, but your calendar says otherwise. It's time for a networking event. Networking events are an easy ...

Happy New Year from the People at Improving Communications

Well lookie here… the Earth has revolved around the Sun once again! Three hundred sixty-five days have elapsed (or as the cast in the musical Rent would sing, “...

Listening: One Cohesive Unit (Rod Morgenstein)

NOTE: As you read, apply Rod Morgenstein's message of listening to your profession by substituting the discussion of "music" with "work," and terms related to "musician" ...