Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Vocal Quality Matters

Your Voice's Quality & Power How you use your voice can determine the success of your presentation. This includes your vocal quality and use of pauses or silence. Th...

Listening is Inter-Reactive: Tony Levin on Listening

Tony Levin is an American musician, specializing in bass guitar, Chapman Stick and upright bass. He is best known for his work with King Crimson and Peter Gabriel, and cu...

A Calculated Risk in Selling

“You should buy this product from my competitor.” These words came as a surprise to my customer, to say the least. Moreover, there is no doubt I would have been fired...

Us and Them or We and They

Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on the...

Accuracy with Language

Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friends, instead of saying that something...

Numbers When Writing

We use numbers all the time.  However, do you ever think about how you use numbers when writing?  It is time to make a habit. Follow the accepted standards (listed bel...

Love it! Buy it!

Make the sale easy. My client is the marketing manager of a prominent architectural firm. The firm designs high-profile buildings. Image is important in everything they ...

Our Customer Service Policy (Oh No!)

Should your business's policies always be applied, in all cases, for all customers? Only company leadership can decide that. The most important thing when making business...

Avoid the Murphy’s Law of Email – Improve Engagement

When a potential customer sends an email, will your response automatically start a dialogue? How you present your response to that prospect will determine whether or not ...