Your Voice's Quality & Power How you use your voice can determine the success of your presentation. This includes your vocal quality and use of pauses or silence. Th...
Tony Levin is an American musician, specializing in bass guitar, Chapman Stick and upright bass. He is best known for his work with King Crimson and Peter Gabriel, and cu...
“You should buy this product from my competitor.” These words came as a surprise to my customer, to say the least. Moreover, there is no doubt I would have been fired...
Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on the...
Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friends, instead of saying that something...
We use numbers all the time. However, do you ever think about how you use numbers when writing? It is time to make a habit. Follow the accepted standards (listed bel...
Make the sale easy. My client is the marketing manager of a prominent architectural firm. The firm designs high-profile buildings. Image is important in everything they ...
Should your business's policies always be applied, in all cases, for all customers? Only company leadership can decide that. The most important thing when making business...
When a potential customer sends an email, will your response automatically start a dialogue? How you present your response to that prospect will determine whether or not ...