He walked toward me at the end of a productive workshop. Shaking my hand, he asked a familiar question that I often hear after teaching one of our public speaking class...
We’ve all dealt with angry customers. Whether you run a business or just work there, chances are if you’ve ever held a job that deals with customers, you’ve dealt w...
Words have power. But it is not only the story that they tell. How you say them can have more of an impact than you may realize. And it has nothing to do with an accent...
Strong leaders are understanding but assertive, patient while being persistent, and open-minded enough to accept new ideas while focused enough to accomplish finite goals...
Choosing the right word will guarantee that you will convey exactly what you mean, whereas choosing the incorrect word can sound wrong or can change the meaning of the s...
You have planned your speech, and gathered what you need to say. Now, how are you going to present it? How you design your presentation can determine the success of the m...
Your Voice's Quality & Power How you use your voice can determine the success of your presentation. This includes your vocal quality and use of pauses or silence. Th...
Tony Levin is an American musician, specializing in bass guitar, Chapman Stick and upright bass. He is best known for his work with King Crimson and Peter Gabriel, and cu...
“You should buy this product from my competitor.” These words came as a surprise to my customer, to say the least. Moreover, there is no doubt I would have been fired...