Punctuation plays a central role in conveying meaning to the reader. Punctuation provides structure and organization to the written language you use. How should this sent...
Workplace bullying and microaggressions are serious issues that can significantly impact employees' well-being and productivity. Bullying involves repeated, harmful mistr...
Negotiators often fail to consider their Best Alternative to a Negotiated Agreement (BATNA) and the other side’s BATNA. Thinking through both BATNAs helps us determin...
While leading an Improving Communications workshop recently, I asked a question that had hands flying up toward the sky from participants in the room: “How many of you ...
The note came from the VP of Marketing at a global software company. My eyes widened as I read it. The VP wanted to meet and discuss a project that had three components;...
What are your eyes doing during a presentation, or even during a conversation? Think about it. Are they looking down at your hands or your notes?Do they gaze out the ...
At Improving Communications, we ask professional musicians to tell us about their "money maker;" their ability to listen and interact well with others. We ask these gifte...
Being asked to give a toast, whether at a conference, a birthday party, or a wedding, is always an honor. It sounds simple enough - just grab the microphone and say a few...
All choices in communication are of terrific importance. Modern-day shorthand (text-speak) is very useful, and entirely appropriate. (Did that just say what I think it sa...