Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


How to Prepare for Potential Questions

Preparation is key for any presentation you give. Whether that means spending time practicing out loud to a roomful of colleagues, or rehearsing in front of a mirror, mak...

Nick Beggs on Listening

Nick Beggs is an English musician, noted for playing the bass guitar and the Chapman Stick. He is a member of Kajagoogoo and formerly Iona and Ellis, Beggs, & Howard....

Hello Improving Communications! Meet Jen Glantz

My name is Jen Glantz and I'm here today to introduce myself and tell you a little more about my role at Improving Communications. I joined the IC team in the middle of...

An Executive Summary About Executive Summaries

Why Write an Executive Summary?   Executives are busy. The Executive Summary will decide if your ideas get attention. The Executive Summary is your chance to tel...

Getting Rid of the Rambles

It’s common to get the rambles. Some people do it because they are nervous, and have trouble making concise points. Others will talk too much because they are not prep...

Emotional Intelligence

What do selling superstars excellent customer service agents brilliant leaders have in common?   Emotional Intelligence is the abi...

A Pre-Presentation Pep Talk

Right before it’s your turn to give a speech, you may be tempted to squeeze in one more practice run of you presentation. You might find yourself reading through noteca...

Customer Exit – Customer Service for the “Goodbye”

We have talked about the importance of the first impression for a customer that walks into your business.   We create a POSITIVE service image by being friendly...