Three Steps to Welcome Change I looked at my list of things to change in 2018 and realized that less than half of the items on the list had been crossed off. This was sup...
Punctuation plays a central role in conveying meaning to the reader. Punctuation provides structure and organization to the written language you use. How should this sent...
Workplace bullying and microaggressions are serious issues that can significantly impact employees' well-being and productivity. Bullying involves repeated, harmful mistr...
Negotiators often fail to consider their Best Alternative to a Negotiated Agreement (BATNA) and the other side’s BATNA. Thinking through both BATNAs helps us determine...
During an Improving Communications workshop, I asked a question that immediately had hands flying up from participants in the room: “How many of you have ever wanted to...
The message arrived unexpectedly. It was from the VP of Marketing at a global software company. I skimmed the words, then read them again. This could be big—bigger than...
What are your eyes doing during a presentation, or even during a conversation? Think about it. Are they looking down at your hands or your notes?Do they gaze out the ...
At Improving Communications, we ask professional musicians to tell us about their "money maker;" their ability to listen and interact well with others. We ask these gifte...
Being asked to give a toast, whether at a conference, a birthday party, or a wedding, is always an honor. It sounds simple enough - just grab the microphone and say a few...