Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


A Pre-Presentation Pep Talk

Right before it’s your turn to give a speech, you may be tempted to squeeze in one more practice run of you presentation. You might find yourself reading through noteca...

Customer Exit – Customer Service for the “Goodbye”

We have talked about the importance of the first impression for a customer that walks into your business.   We create a POSITIVE service image by being friendly...

Remember Thy Name

It is said that one of the best ways to build rapport with an audience is by learning their names. Sounds easy, right? Can you remember thy name? Have you ever introduc...

What Is a “Bad Attitude”?

Attitude - noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact...

Digital First Impressions

Last week we went over making a good First Impressions, there is another area that we should cover. Making good Digital First Impressions.   As a professional, y...

Making A Great First Impression

Every time you meet a new person, whether in person or on the phone, you are checked-out and immediately evaluated. Right then and there, that person forms an opinion. I...

What Is Your Purpose

Take a step back and ask yourself an important question: What is your purpose? You need to have a clear purpose before you dive into choosing visual aids or props for you...

Avoid These Blunders During Customer Engagement

When you say ‘customer engagement’ you are describing the customer’s direct interaction with your company. Sometimes it makes no difference how good your product ...