Effective Communication is Empowering.

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THE Blog


Acknowledge – an Important Customer Service Principle

Acknowledge.   Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the cus...

Convince Your Audience – The Persuasive Speech

The goal of a persuasive speech or presentation is to influence and change the opinions and actions of others. Some examples of the persuasive speech include: a sermon, ...

Jargon and Clichés in Writing

When jargon and clichés are used to the point of being meaningless, they end up doing nothing more than wasting our time. You don't want to get stuck "behind the 8 ball...

Good Customer Service = Good Information

Think about the last time you were in an airport, waiting in line to go through TSA security screening. In most cases, you knew everything you needed to know before gett...

What Do You Need – Leadership Characteristics

What LEADERSHIP CHARACTeristics Do You Need to be successful? In your career, you may find yourself responsible for leading and managing other people. There are a number ...

How to Give Great Presentations

How to Give Great Presentations When giving a presentation, there are four areas to consider to ensure that your audience gets the most value. These are: content, visual...

Pet Peeves

Does it bother you when people butcher the English Language, or make mistakes that could be avoided? For example: Do you find it irksome that the United States call...

Commonly Confused Words

Commonly Confused Words There are some words that are simply confusing. For instance, when a word has more than one spelling and/or multiple meanings, it may cause you t...