Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Jargon and Clichés in Writing

When jargon and clichés are used to the point of being meaningless, they end up doing nothing more than wasting our time. You don't want to get stuck "behind the 8 ball...

Good Customer Service = Good Information

Think about the last time you were in an airport, waiting in line to go through TSA security screening. In most cases, you knew everything you needed to know before gett...

What Do You Need – Leadership Characteristics

What LEADERSHIP CHARACTeristics Do You Need to be successful? In your career, you may find yourself responsible for leading and managing other people. There are a number ...

How to Give Great Presentations

How to Give Great Presentations When giving a presentation, there are four areas to consider to ensure that your audience gets the most value. These are: content, visual...

Pet Peeves

Does it bother you when people butcher the English Language, or make mistakes that could be avoided? For example: Do you find it irksome that the United States call...

Commonly Confused Words

Commonly Confused Words There are some words that are simply confusing. For instance, when a word has more than one spelling and/or multiple meanings, it may cause you t...

Delegation: Why do some Leaders and Managers try to do everything themselves?

noun   del·e·ga·tion   \ de-li-ˈgā-shən \  : the act of giving control, authority, a job, a duty, etc., to another person Why do some Leaders and Manager...

Fifteenth Birthday – Thank You

Improving Communications is 15 years old! That’s a significant accomplishment. The Small Business Association claims that 30% of new businesses fail during the first tw...