What's the plural form of "deer"? Do you know how to pluralize correctly? Getting it wrong, and having your error discovered means a loss of credibility. Formi...
What To Do and Say On the Phone We all use the phone. But do you realize how important what you say on the phone is when you want to give an excellent Customer Serv...
Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, a...
"They Say ..." Who Is "They"? Can Someone be a They? "I called the processing center. They said it will take an hour longer than usual to complete the project." ...
Customer Service 101. Serving people is not always easy. In fact, it's a great challenge. Yet, in the final analysis, the customer is the most important person to a b...
Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. T...
What is an "Epic Fail"? The term, "FAIL" has become widely used as an Internet meme where people superimpose the word, "FAIL" on images of the unsuccessful, or that which...
Agreement Means Harmony What is agreement? Agreement is when the number of the subject agrees with the number of the verb. People who read sales proposals or resume...
Should I Abbrev. or Abbreviate? When it is appropriate to use abbreviations? When using abbreviations (and contractions), remember that it means that there is less for...