Punctuation provides structure and organization to the written language you use. Has your smartphone gotten you into bad habits where it comes to punctuation? If the ...
Who are my Internal Customers? Take a moment to examine your Customer Service policy. You treat your customers well; even going out of your way to “take good care” ...
Should I Abbrev. or Abbreviate? When it is appropriate to use abbreviations? When using abbreviations (and contractions), remember that it means that there is less for...
Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may thin...
Email: Problem-Solver, or Creator? Where is your level of email etiquette? Email is a powerful, business-enhancing medium. Like most communication, its purpose is threef...
Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to service provider numerous times ever...
An overload can slow things down. This principle holds true with words. When communication is too wordy, readers “gray out.” It is time to reduce wordiness. Fro...
Doing (or saying / writing) the same thing twice is counterproductive. Avoid double work in communication! Pretend that each word you use will cost you .75¢ (look for wa...
Having a higher-level writing style means being formal. Formal writing (following form, custom, rule) shows the highest degree of respect for the audience. Remember, it's...