Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Punctuation Is a Sign of Respect

Punctuation provides structure and organization to the written language you use. Has your smartphone gotten you into bad habits where it comes to punctuation? If the ...

It’s an “Inside Job” — Internal Customer Service

Who are my Internal Customers? Take a moment to examine your Customer Service policy. You treat your customers well; even going out of your way to “take good care” ...

Abbreviations: Should I Abbrev. or Abbreviate?

Should I Abbrev. or Abbreviate?  When it is appropriate to use abbreviations? When using abbreviations (and contractions), remember that it means that there is less for...

Capital Ideas: Majuscules and Minuscules (Using Capital Letters)

Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may thin...

Email Etiquette

Email: Problem-Solver, or Creator? Where is your level of email etiquette? Email is a powerful, business-enhancing medium. Like most communication, its purpose is threef...

Customer Service 101

Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to service provider numerous times ever...

Reduce Wordiness. Be Concise.

An overload can slow things down.  This principle holds true with words. When communication is too wordy, readers “gray out.” It is time to reduce wordiness. Fro...

Repetitive Redundancy, Again and Again

Doing (or saying / writing) the same thing twice is counterproductive. Avoid double work in communication! Pretend that each word you use will cost you .75¢ (look for wa...

Elevate Your (Writing) Style

Having a higher-level writing style means being formal. Formal writing (following form, custom, rule) shows the highest degree of respect for the audience. Remember, it's...

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