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THE Blog


Carl Palmer on Listening

The Quieter You Are, the More You Will Hear Carl Palmer is one of the most respected rock drummers to emerge from Great Britain in the 1960s. He is a veteran of Emerson,...

Anchoring Effect

We were at the Great Wall of China. A gentleman in my tour group showed interest in a folding fan that a vendor near the Wall was selling. He wanted to bring home a souve...

Good Intentions

Three Steps to Welcome Change I looked at my list of things to change in 2018 and realized that less than half of the items on the list had been crossed off. This was su...

Comma-Kazi: Punctuation, A Forgotten Art!

Punctuation plays a central role in conveying meaning to the reader. Punctuation provides structure and organization to the written language you use. How should this sent...

Bullying and Microaggressions in the Workplace

Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators.   It is abusive conduct that is: ...

My BATNA Isn’t Good. Is Theirs?

Negotiators often fail to consider their Best Alternative to a Negotiated Agreement (BATNA) and the other side’s BATNA. Thinking through both BATNAs helps us determin...

How Can You Be More Assertive?

While leading an Improving Communications workshop recently, I asked a question that had hands flying up toward the sky from participants in the room: “How many of you...

NY State Required Sexual Harassment Training

Did you know that by October 9, of 2018, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tr...

Our Negotiating Leverage Was Hidden In Plain Sight

The note came from the VP of Marketing at a global software company. My eyes widened as I read it. The VP wanted to meet and discuss a project that had three components;...