Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Emotional Intelligence and Customer Service

Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In Customer Service, having empathy for o...

Running An Effective Virtual Meeting

Ok, let's go a little further on the theme from our last email about the Virtual Classroom. We are going to take it out of the area of learning, and ...

Is a Virtual Classroom Enough

As a corporate education provider, we found ourselves having to adjust our methods over the years. When we started, all of our trainings were held in-person and onsite. ...

The Power of Good Customer Service: The Illusion of Choice

Providing excellent customer service is crucial for the success of any business. When you surpass the ordinary and craft extraordinary experiences you will leave a mem...

Hard Lessons on Soft Skills

It is competitive out there in the business world. It’s not enough to just have the technical skills covered. There is a great need for strong ...

Choosing the Right Medium and Format for Your Message

You have a message you want to share with the world. It's very important to take your time when choosing the right medium and format to get your message heard. The m...

Time to Develop Your Skills – But do you need a trainer, coach, or mentor?

In today's world, we are always seeking to improve our work performance and skills. There are three key professionals who can help you develop: trainers, coaches, a...

Anger In The Workplace

Anger is a normal emotion, but it can be destructive if it is not managed effectively. When there is anger in the workplace it can lead to conflict, a decrease in pr...

3 Pieces of Customer Experience

Customer experience (CX) is a complex and multi-faceted concept. It encompasses everything from the customer's first interaction with a company to their last. But at its...