Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Email and Coffee: An Interview with Dr. Rich Atkins

Joi Brooks, host of Email and Coffee, chats with Dr. Rich Atkins, managing director of Improving Communications, about Email Etiquette and the importance of a well writt...

A Bad Customer Experience

Recently, I contacted an HVAC (heating, ventilation and air conditioning) company because my elderly father had no heat at his house. During my call, I spoke with a pers...

Simon Phillips on Listening

Simon Phillips is a world-renowned and respected drummer, producer, and engineer. His Rock, Fusion, and Jazz performance style helps to support the bands and artists he ...

The Persuasive Speech

Most people resist change. The problem is that some of them (they may be employees we lead) need to change to make themselves more efficient and improve the business...

Soft Skills and Hard Dollars

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes. On the job, technical abilities develop through repeat...

Online Presenting Best Practices

It’s been a few months now of living in lockdown. In the past, we have offered some online learning sessions, but now, it’s the entirety of what we do...

Not Being Self-Centered: It’s So Easy, UB4me Can Build Relationships

Did You Know It Is Not All About You? Not Being Self-Centered: UB4me  I want you to think about this. I think we should all speak less about oursel...

Did You Do Your Homework? (Due Diligence)

The term “due diligence” is most often thought of in a legal or business context. Merriam-Webster defines due diligence as: Law: the care that a reasonable p...