Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Customer Service 101 (Part 2)

Customer Service 101. Serving people is not always easy. In fact, it's a great challenge. Yet, in the final analysis, the customer is the most important person to a bus...

NY State Required Sexual Harassment Training

Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tra...

Recovering From A Public Speaking Mistake

EVERYONE MAKES MISTAKESCan you remember the last time someone told you that? I can. It was yesterday.I was speaking in front of a large audience, and I used the wrong wo...

How To Use Eye Contact To Connect With Your Audience

Eye contact is an important tool of connection. In our daily interactions, we use direct eye contact to show we are listening, convey feelings, express our emotions,...

Customer Service Questions: Ask the Right Ones

I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty an...

Punctuation Is a Sign of Respect

Punctuation provides structure and organization to written language. Has your smartphone gotten you into bad habits where it comes to punctuation? If the answer is yes, t...

Revising and Proofreading

So, it is over. You have finally finished the first draft! A quick proofread and you can be done, right? Not quite. Whether you are writing a proposal, a gr...

What To Say When You Are Networking

At a loss for words? How about we share 5 Questions you should ask everyone you meet at your next networking event. Maybe that will help.  The last time I went t...

It’s an “Inside Job” — Internal Customer Service

Who are my Internal Customers? An internal customer is someone you interact with in the organization as a regular part of your job. They can be external to the company,...