Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Mastering Productivity: The Art of Running Effective Meetings

Time is a precious commodity. Every minute wasted in unproductive meetings is a minute lost in advancing towards our goals. To truly maximize efficiency and foster m...

Proven: Soft Skills for Sales to Cultivate Enduring Client Relationships

In the world of sales, knowing about products and technology is always important. However, possessing strong "soft skills" has become increasingly indispensable in today...

From Anxiety to Authority: Overcoming Being the Nervous Public Speaker

Public speaking often makes people anxious, but it is a powerful tool for communicating and making an impact.Many of us get nervous speaking in front of others, but we s...

See Things Differently

Find out what can happen when you open your mind and adjust your focus. Harness the Power to See Things Differently to Enhance both Relationships and Goal Achievement...

Powerful and Effective Feedback: Excelling in the Craft of Performance Appraisals

As the year draws to a close, many companies will be conducting their yearly performance evaluations. It is crucial for an organization to assess an employee's performan...

Resume Writing – Showcasing Your Impact

Before you start resume writing you need to UNDERSTAND the purpose of your resume and cover letter – to get an interview! Preparing for Resume Writing The best ...

Spotlight: ArrowBright Design & Marketing

Recently, at Improving Communications, we expanded with offices in the UK and Ireland. When we wanted to establish our online presence, we approached...

Emotional Intelligence and Customer Service

Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In Customer Service, having empathy for o...

Running An Effective Virtual Meeting

Ok, let's go a little further on the theme from our last email about the Virtual Classroom. We are going to take it out of the area of learning, and ...