Effective Communication is Empowering.

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THE Blog


Tips for Conducting a Phone Interview

An interview is a two-way exchange, a conversation, in which both participants have some goals. Why a phone interview? Phone interviews are a key method for collec...

Show Enthusiasm When Speaking

The topic was boring, there was no denying it. Between the detailed analytics, the complicated data, and the breakdown of key metrics, it was enough to put anyone in att...

Pat Mastelotto on Listening

Listening requires concentration.  Focus allows the brain to process the meaning of the words. So listening is a two-part process, Hearing is only the first step...

Customer Service 101 (Part 2)

Customer Service 101. Serving people is not always easy. In fact, it's a great challenge. Yet, in the final analysis, the customer is the most important person to a bus...

NY State Required Sexual Harassment Training

Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tra...

Recovering From A Public Speaking Mistake

EVERYONE MAKES MISTAKESCan you remember the last time someone told you that? I can. It was yesterday.I was speaking in front of a large audience, and I used the wrong wo...

How To Use Eye Contact To Connect With Your Audience

Eye contact is an important tool of connection. In our daily interactions, we use direct eye contact to show we are listening, convey feelings, express our emotions,...

Customer Service Questions: Ask the Right Ones

I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty an...

Punctuation Is a Sign of Respect

Punctuation provides structure and organization to written language. Has your smartphone gotten you into bad habits where it comes to punctuation? If the answer is yes, t...