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THE Blog


Pluralses / Plurals’s – Let’s find out what’s right! (Pluralize Correctly)

What's the plural form of "deer"?   Do you know how to pluralize correctly? Getting it wrong, and having your error discovered means a loss of credibility. Formi...

Phone = Vehicle For Excellent Customer Service

What To Do and Say On the Phone We all use the phone.  But do you realize how important what you say on the phone is when you want to give an excellent Customer Serv...

Do you MANAGE? Do you SUPERVISE? Do you LEAD?

Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, a...

Can Someone Be a They?

"They Say ..." Who Is "They"? Can Someone be a They? "I called the processing center. They said it will take an hour longer than usual to complete the project." ...

Speech Preparation – Giving a Presentation

Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. T...

Epic Fail

What is an "Epic Fail"? The term, "FAIL" has become widely used as an Internet trope where people superimpose the word, "FAIL" on images of the unsuccessful, or that whi...

Agreement Means Harmony

Agreement Means Harmony What is agreement? Agreement is when the number of the subject agrees with the number of the verb. People who read sales proposals or resume...

Abbreviations: Should I Abbrev. or Abbreviate?

Should I Abbrev. or Abbreviate?  When it is appropriate to use abbreviations? When using abbreviations (and contractions), remember that it means that there is less for...

Capital Ideas: Majuscules and Minuscules (Using Capital Letters)

Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may thin...