We have talked before about the importance of the first impression for a customer that walks IN to your business. But what do you do for the one walking OUT? For the ...
It is said that one of the best ways to build rapport with an audience is by learning their names. Sounds easy, right? Can you remember thy name? Have you ever intro...
Attitude - noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact...
We have gone over making a good First Impression, but there is another area that we should cover. Making good Digital First Impressions. First impressions matter. ...
Every time you meet a new person, whether in person or on the phone, you are checked-out and immediately evaluated. Right then and there, that person forms an opinion. It...
Take a step back and ask yourself an important question: What is your purpose? You need to have a clear purpose before you dive into choosing visual aids or props for you...
When you say ‘customer engagement’ you are describing the customer’s direct interaction with your company. Sometimes it makes no difference how good your product ...
The Closing Planning the flow of a presentation, a good amount of time is spent brainstorming how the introduction and opening will go. But do you think about how y...
Stacking the Deck! Many PowerPoint presentation slides used in executive presentations are just awful. Most people cannot read and listen at the same time. ...