Mark Egan is an American jazz bass guitarist, known for his membership in the original Pat Metheny Group in the late 1970s. He has recorded and/or performed with artists ...
Appeared in HR Professionals Magazine | April 2012 by Richard J. Atkins What’s Good For the Goose (Is Not Always Good For the Gander) Most leaders in industry ...
All the time, you are asked to speak without preparation. The phone rings, and you answer it. Whatever the prompt is on the other end of the line, when it’s your turn ...
Customer Service is all about treatment. The story that follows shows how a company can meet the needs of an angry customer, yet lose his/her business because of the cust...
It is impossible to speak and listen at the same time. Listening skills require concentration. Focus allows the brain to process the meaning of the words. So using listen...
Should "Noise" even have a plural? Recently, at a barbeque, two friends were having a disagreement about who had the correct grammar. They came to me to settle the ar...
Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But...
Mistakes in your writing can cost you dearly. Recently I heard one of my clients say that when she gets a resume containing errors, it goes immediately in the "unaccep...
By Dr. Richard J. Atkins People sometimes ask me why I go on Adventure rides alone. The answer is that it’s a great challenge to find a riding partner who can do what...