Do you realize you are selling with your résumé? When people sell, they talk about features that the product has (air conditioning in a car, for instance) AND the b...
Does United Break Guitars? Dave Carroll in his video United Breaks Guitars Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands ...
GLOSSOPHOBIA: The fear of public speaking We are all looking for ways to reduce public speaking fear! Many people have a fear of public speaking. If you're ...
Linguistic Precision = Less Explaining Later “If you want to try a good dish at the restaurant, order the ‘Linguistic Precision.’ It’s not bad!” What does...
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer will continue to do business with the provider. In o...
What's the plural form of "deer"? Do you know how to pluralize correctly? Getting it wrong, and having your error discovered means a loss of credibility. Forming plur...
What To Do and Say On the Phone We all use the phone. But do you realize how important what you say on the phone is when you want to give an excellent Customer Serv...
Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, a...