Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Say What You Mean: Opinion and Fact

Opinion and Fact Depend On Audience Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friend...

What is your productivity style?

Most leaders in industry have realized that employees are productive in different ways. Some work well in the morning, whereas others “come to life” at other ti...

Overcome Being the Nervous Public Speaker

Most people have some degree of nervousness when speaking in public. But being the nervous public speaker should not hold you back. The best antidote to fear or nervousn...

Does Your Résumé Present You As Trivial Or Important? Résumé Writing Tips.

Do you realize you are selling with your résumé? When people sell, they talk about features that the product has (air conditioning in a car, for instance) AND the b...

A Public Relations Nightmare

Does United Break Guitars? Dave Carroll in his video United Breaks Guitars Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands ...

Reduce Public Speaking Fear By Connecting With the Audience

GLOSSOPHOBIA: The fear of public speaking We are all looking for ways to reduce public speaking fear! Many people have a fear of public speaking. If you're ...

Linguistic Precision

Linguistic Precision = Less Explaining Later “If you want to try a good dish at the restaurant, order the ‘Linguistic Precision.’  It’s not bad!” What does...

Customer Service – An Emotional Experience

It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer will continue to do business with the provider. In o...