What To Do and Say On the Phone We all use the phone. But do you realize how important what you say on the phone is when you want to give an excellent Customer Serv...
Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, a...
Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. Thi...
What is an "Epic Fail"? The term, "FAIL" is widely used as an Internet trope where people superimpose the word, "FAIL" on images of the unsuccessful, or that which does ...
Should I Abbrev. or Abbreviate? When it is appropriate to use abbreviations? When using abbreviations (and contractions), remember that it means that there is less for...
Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may thin...
Email: It can be a Problem-Solver, or a Creator? How you write effects how you are perceived. THE NEXT GENERATION: My teenage daughter asked the other day: "Would...
Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to service provider numerous times ever...