Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Phone = Vehicle For Excellent Customer Service

What To Do and Say On the Phone We all use the phone.  But do you realize how important what you say on the phone is when you want to give an excellent Customer Serv...

Do you MANAGE? Do you SUPERVISE? Do you LEAD?

Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, a...

Speech Preparation – Giving a Presentation

Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. Thi...

Epic Fail: Proofread Your Writing Before Going To Print

What is an "Epic Fail"? The term, "FAIL" is widely used as an Internet trope where people superimpose the word, "FAIL" on images of the unsuccessful, or that which does ...

Abbreviations: Should I Abbrev. or Abbreviate?

Should I Abbrev. or Abbreviate?  When it is appropriate to use abbreviations? When using abbreviations (and contractions), remember that it means that there is less for...

Capital Ideas: Majuscules and Minuscules (Using Capital Letters)

Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may thin...

Email Etiquette

Email: It can be a Problem-Solver, or a Creator? How you write effects how you are perceived. THE NEXT GENERATION: My teenage daughter asked the other day: "Would...

Customer Service 101

Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to service provider numerous times ever...