Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

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What Now After The Lockdown?

Written by Guest Blogger Ramona da Gama. What now for the Business Community after The Great Lockdown! The last 3 months has been devastating for most businesses, ...

Respect, Listen, Empower, and Be Civil

re·spect    \ri-ˈspekt\     nouna feeling that someone is important, and should be treated in an appropriate way In the face of confli...

Emotional Intelligence and Customer Service

Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In the world of Customer Service, it is a...

Communicating Value

Sales 101 – Value, Benefits, or Results Statements The value lies in the benefits that the buyer gets. Some people may not realize why they buy “things.” Yes...

Improving Communications Guide to Working Remotely

At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely...

3 Sales Tips That Work

This blog was written for Improving Communications by guest blogger Jeff Goldberg. While I typically share specific sales tips, tools and strategies for closing ...

4 Tips For Having A Good Conversation

Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence w...

Speaking Skills Matter In Meetings

“I never do any public speaking,” the workshop attendee said to me. I knew he was mistaken. “Never?” “No,” he replied. “I never give presentations in...