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THE Blog


How to Write Good Emails for Work

In our digital world, email is one of the most common forms of communication in the workplace. Whether you're sending a quick message to a co-worker or drafting a formal...

Sales and Listening

SALES 101 - Do you really listen? The basics of the sales process include communication, listening, and solution presentation. Looking at that list, everything is ...

Impact and Gravitas for Women: Executive Presence

This blog was written for Improving Communications by guest bloggers Annie Fine & Cat Clancy. Gravitas was one of the ancient Roman virtues that denoted "ser...

Positive Language In the Workplace

Positive language in the workplace is an essential tool for effective communication.  Positive Language is the use of words and phrases that convey positive and ...

The Customer Focused Mindset

What is a Mindset? A mindset is defined as the attitudes, inclinations, or beliefs of an individual. Those attitudes affect our actions. What is a&n...

Using Gender-Inclusive Language

Communication with gender-inclusive language is characterized by the use of language that is neutral and not biased towards any particular gender.  There ar...

Successful Cross Team Collaboration

The workplace has changed forever. Thanks to the internet and working from home – we are all very proficient at our use of technology to communicate. The latest tec...

Presentations and Bullet Points

PRESENTATIONS #1 WITH A BULLET! Putting together a presentation means figuring out how to communicate your ideas to your audience in a way that is easily understood a...

Presenting? It is all about storytelling

It happens all the time. You and your team are victorious over a problem you needed to solve - and now your boss wants you to present it and tell your story. As if it wa...