Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


What’s the Purpose of Eye Contact?

What are your eyes doing during a presentation or a conversation? Think about it. Are they looking down at your hands or your notes? Do they gaze out the window or over ...

Jordan Rudess on Listening

At Improving Communications, we ask professional musicians to tell us about their "money maker;" their ability to listen and interact well with others. We ask these gifte...

Giving A Toast

The act of giving a toast, whether at an event, a party, or a wedding, is an honor. While it may seem simple to grab the microphone and talk in front of a room filled wi...

Text-Speak in the Workplace

All choices in communication are of terrific importance. Modern-day shorthand (text-speak) is very useful, and entirely appropriate. (Did that just say what I think it s...

What to Say to a Speaker

One of the biggest benefits of hearing someone speak live is the opportunity to meet and greet afterwards. Suddenly, you have access to someone you admire or is an exper...

Welcome Mark Fogel

Improving Communications would like to officially welcome Mark Fogel.   Mark Fogel is best known for his “HR with an Attitude”. His professional background i...

Rude Business Phone Antics

What is proper Business Phone Behavior?   Have you ever made a phone call to a business and gotten the answer, “So-and-so isn’t here right now. Can you call ...

Conducting a Behavioral Interview

The interview process is where you have the most control over creating your employee roster, so you’ll want to use the process to its best advantage. Behavioral-based ...

Active Voice – When to use Active vs Passive

What is active voice? Many of us have seen our word processors suggest that we revise from passive voice to active. OK.   What if we don't know what that means? &...