Recently, at Improving Communications, we expanded with offices in the UK and Ireland. When we wanted to establish our online presence, we approached...
Emotional Intelligence (EI) is the ability to recognize, assess, and positively manage the emotions of yourself and others. In Customer Service, having empathy for o...
Ok, let's go a little further on the theme from our last email about the Virtual Classroom. We are going to take it out of the area of learning, and ...
As a corporate education provider, we found ourselves having to adjust our methods over the years. When we started, all of our trainings were held in-person and onsite. ...
Providing excellent customer service is crucial for the success of any business. When you surpass the ordinary and craft extraordinary experiences you will lea...
It is competitive out there in the business world. It’s not enough to just have the technical skills covered. There is a great need for strong ...
You have a message you want to share with the world. It's very important to take your time when choosing the right medium and format to get your message heard. The m...
In today's world, we are always seeking to improve our work performance and skills. There are three key professionals who can help you develop: trainers, coaches, a...
Anger is a normal emotion, but it can be destructive if it is not managed effectively. When there is anger in the workplace it can lead to conflict, a decrease in pr...