Listening requires concentration. Focus allows the brain to process the meaning of the words. So listening is a two-part process, Hearing is only the first step...
Customer Service 101. Serving people is not always easy. In fact, it's a great challenge. Yet, in the final analysis, the customer is the most important person to a bus...
Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment tra...
EVERYONE MAKES MISTAKESCan you remember the last time someone told you that? I can. It was yesterday.I was speaking in front of a large audience, and I used the wrong wo...
Eye contact is an important tool of connection. In our daily interactions, we use direct eye contact to show we are listening, convey feelings, express our emotions,...
I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty an...
Punctuation provides structure and organization to written language. Has your smartphone gotten you into bad habits where it comes to punctuation? If the answer is yes, t...
So, it is over. You have finally finished the first draft! A quick proofread and you can be done, right? Not quite. Whether you are writing a proposal, a gr...