Effective Communication is Empowering.

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THE Blog


Basic Speech/Writing Plans

Insights About How to Deliver Information to Others When you're about to deliver information to people, whether it is written or spoken, remember that your audience w...

Defining Company Values

Do we really need to have company values? Having specific values creates a structure for the goals of the organization. They support the company’s vision and shape...

News Flash: You Don’t Have To Do Everything – Start Delegating!

We strive to be good leaders. A crucial quality that good leader's share is knowing how to delegate. Delegating is when managers use their position to assign tasks an...

Respect the customer – How do you communicate value?

Nothing says “We don't care about you” like a robocall from a business that you actually use. One such call came from a company that provides a real estate ...

Are There Four Types of Diversity?

Yes! In general there are Four Diversity Types:  Internal, External, Organizational, and World View.  Before getting into that, how about a basic description of D...

Business Writing and Customer Service?

We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality wher...

College Students – Do They Have The Soft Skills They Need?

Please allow moment of contemplation as I think about the parallel between home life and work life. As we prepare to send our 18-year-old off to college, so many thought...

Action + Benefit = Motivate Your Audience

Why do people do anything? Most of us act because we want to accomplish something. If you take a sip of water, the goal was to quench your thirst. If someone wants to...

Communication Skills – Do We Need Them?

Why do we need communication skills? When we talk about communicating we are talking about the ability to give and to receive information effectively. If your words a...