Effective Communication is Empowering.

Using an activity-based approach (and a little humor) we offer personalized training focused on your business goals and objectives.

THE Blog


Defining Company Values

Do we really need to have company values? Having specific values creates a structure for the goals of the organization. They support the company’s vision and shape...

SPOTLIGHT: Vanessa Miller

Improving Communications welcomes Vanessa Miller. Meet Vanessa Miller. She drives learning and development with energy and passion. When she leads a session, her big ...

News Flash: You Don’t Have To Do Everything – Start Delegating!

We strive to be good leaders. A crucial quality that good leader's share is knowing how to delegate. Delegating is when managers use their position to assign tasks an...

Respect the customer – How do you communicate value?

Nothing says “We don't care about you” like a robocall from a business that you actually use. One such call came from a company that provides a real estate ...

Are There Four Types of Diversity?

Yes! In general there are Four Diversity Types:  Internal, External, Organizational, and World View.  Before getting into that, how about a basic description of D...

Business Writing and Customer Service?

We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality wher...

College Students – Do They Have The Soft Skills They Need?

Please allow moment of contemplation as I think about the parallel between home life and work life. As we prepare to send our 18-year-old off to college, so many thought...

Action + Benefit = Motivate Your Audience

Why do people do anything? Most of us act because we want to accomplish something. If you take a sip of water, the goal was to quench your thirst. If someone wants to...

Communication Skills – Do We Need Them?

Why do we need communication skills? When we talk about communicating we are talking about the ability to give and to receive information effectively. If your words a...