Should your business's policies always be applied, in all cases, for all customers? Only company leadership can decide that. The most important thing when making business...
When a potential customer sends an email, will your response automatically start a dialogue? How you present your response to that prospect will determine whether or not...
The Quieter You Are, the More You Will Hear Carl Palmer is one of the most respected rock drummers to emerge from Great Britain in the 1960s. He is a veteran of Emerson, ...
We were at the Great Wall of China. A gentleman in my tour group showed interest in a folding fan that a vendor near the Wall was selling. He wanted to bring home a souve...
Three Steps to Welcome Change I looked at my list of things to change in 2018 and realized that less than half of the items on the list had been crossed off. This was su...
Punctuation plays a central role in conveying meaning to the reader. Punctuation provides structure and organization to the written language you use. How should this sent...
Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators. It is abusive conduct that is: ...
Negotiators often fail to consider their Best Alternative to a Negotiated Agreement (BATNA) and the other side’s BATNA. Thinking through both BATNAs helps us determin...