“You should buy this product from my competitor.” These words came as a surprise to my customer, to say the least. Moreover, there is no doubt I would have been fired...
Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on the...
'Tis the season of giving and with this time upon us, we want to give you the gift of stronger communication skills. An effective ability to communicate is vital in today...
Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friends, instead of saying that something...
We use numbers all the time. However, do you ever think about how you use numbers when writing? It is time to make a habit. Follow the accepted standards (listed bel...
Make the sale easy. My client is the marketing manager of a prominent architectural firm. The firm designs high-profile buildings. Image is important in everything they ...
Your next networking event can feel like another thing on your to-do list. You may write it off as a waste of time, especially if you are going just for the free refreshm...
Should your business's policies always be applied, in all cases, for all customers? Only company leadership can decide that. The most important thing when making business...