We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality where a lot more business is conducted in writing.
Recently, we were on a call with someone from a multi-purpose arena. She was saying that some of her new hires, when providing written customer service, were unable to create basic sentences in writing for the reader. More than ever, Business Writing has become incredibly important in providing service to clients.
When giving instructions, what we used to be able to do face-to-face or on the phone is often now being replaced by written directions. Because of that, sharpening Business Writing skills has become even more urgent. Whether in text, instant message, email, or in response to a query on social media, the spirit of overcommunicating how to achieve a result is critical.
Times have changed, again. Thanks to lockdown, and a constant increase in the use of technology, face-to-face is falling by the wayside. Now, as in the past, writing is becoming the main form of communication. So make sure your writing and customer service skills are honed, because whether it is via emails, texts, messenger apps, or even social media posts, your writing skills count.
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