Email: It can be a Problem-Solver, or a Creator? How you write effects how you are perceived. THE NEXT GENERATION: My teenage daughter asked the other day: “Would it be passive/agressive to anonymously send someone the Email Etiquette class book?” I told her that would be bad form. But for someone her age to notice a problem is … Read On >
Category: Business Writing
An overload can slow things down. This principle holds true with words. When communication is too wordy, readers “gray out.” It is time to reduce wordiness. From now on, imagine that each word you use will cost you 75¢! If money was involved (really, it is), we all would work on being clear and concise, … Read On >
Doing (or saying / writing) the same thing twice is counterproductive. Avoid double work in communication! Pretend that each word you use will cost you .75¢ (look for ways to contain costs). Oftentimes, a “repetitive redundancy” will show up in speech or writing. For each of these examples below, see how words can be deleted, making … Read On >
Having a higher-level writing style means being formal. Formal writing (following form, custom, rule) shows the highest degree of respect for the audience.