Category: Customer Service

Respect the customer – How do you communicate value?

Posted by & filed under Customer Service, Sales Skills.
Respect the customer

Nothing says “We don’t care about you” more than a robo-call from one of the businesses that I use. Respect the customer.

       

Business Writing and Customer Service?

Posted by & filed under Business Writing, Customer Service.
writing and customer service go hand in hand

We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality where a lot more business is conducted in writing. But how are business writing and customer service skills related? Recently, we were on a call … Read On >

       

More Essentials For Customer Service Skills

Posted by & filed under Customer Service.
Essentials for Customer Service -- Image by Ryan McGuire from Pixabay

Last week we talked about 3 Essential Qualities for Customer Service – here are a few more to take under consideration.

       

3 Essential Customer Service Qualities for Business Growth

Posted by & filed under Customer Service, Leadership & Management.
Customer Service Qualities for Growth

Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.

       

Ghosted – Effective Customer Service Skills?

Posted by & filed under Customer Service.
Ghosting: Customer Service Skills?

Have you ever been in touch with a business and made arrangements with them only to have them go dark at some point during the process? In the dating world, they call this ghosting.

       

A Bad Customer Experience

Posted by & filed under Customer Service.
Bad Customer Experience

A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.

       

Simon Phillips on Listening

Posted by & filed under Customer Service, Leadership & Management.
Simon Phillips - playing

In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.

       

Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Brain - Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.

       

Emotional Intelligence and Customer Service

Posted by & filed under Customer Service, Leadership & Management.
Customer Service in Times of Crisis

In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.