Category: Customer Service

3 Essential Customer Service Qualities for Business Growth

Posted by & filed under Customer Service, Leadership & Management.
Customer Service Qualities with Improving Communications

Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.

       

Simon Phillips on Listening

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Simon Phillips - playing

In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.

       

Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.

       

Emotional Intelligence and Customer Service

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Customer Service in Times of Crisis

In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.

       

Walk-In Customer Service

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walk in customer service

Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor’s office, an insurance company, or even a communications skills training company—customers enter, conduct business, and then leave. The real level of service is found, not in how the providing staff solves problems. Service, on … Read On >

       

Customer Service 101 (Part 2)

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Customer Service 101 (Part 2)

Customer Service 101. Serving people is not always easy. In fact, it’s a great challenge. Yet, in the final analysis, the customer is the most important person to a business. Why? Because that customer, spending money, helps to ensure that each job at the business is kept (and perhaps more will be created). After all, when … Read On >

       

Customer Service Questions: Ask the Right Ones

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Customer Service Questions

I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty and funny punchline. But it’s not. It’s part of a phone call that took up much of my Tuesday afternoon. When I finally … Read On >

       

It’s an “Inside Job” — Internal Customer Service

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What is Internal Customer Service?  You are valuable and so are your coworkers.  You all deserve to be in a positive work environment, where people are treated with respect.

       

Angry Customers: 3 Steps Customer Service Reps Can Take To Deal With Aggressive Calls

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Angry Customers

How to deal with Angry Customers: 3 steps Customer Service representatives can Take To Deal With aggressive calls. Frustration happens to everyone.