Category: Customer Service

Nothing says “We don’t care about you” more than a robo-call from one of the businesses that I use. Respect the customer.

We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality where a lot more business is conducted in writing. But how are business writing and customer service skills related? Recently, we were on a call … Read On >

Last week we talked about 3 Essential Qualities for Customer Service – here are a few more to take under consideration.

Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.

Have you ever been in touch with a business and made arrangements with them only to have them go dark at some point during the process? In the dating world, they call this ghosting.

A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.

In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.

In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.