Sending away a happy customer, with a pleasant “goodbye” and a promise of future business, needs to be a priority.
Category:
Customer Service
Customer Exit – Customer Service for the “Goodbye”
Posted by Rich Atkins & filed under Customer Service.
What Is a “Bad Attitude”?
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
Attitude – noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact or state; a feeling or emotion toward a fact or state Have you ever eaten in a restaurant and realized along the way that your server had a bad attitude? It is not … Read On >
Making A Great First Impression
Posted by Rich Atkins & filed under Customer Service, Human Resources, Leadership & Management, Networking, Public Speaking.A first impression takes only seconds to form, and can be very difficult to change. Most importantly, that first interaction will set the tone for any opinion or relationship that may follow. Be prepared.
Avoid These Blunders During Customer Engagement
Posted by Rich Atkins & filed under Customer Service.
Sometimes it makes no difference how good your product is or how strong your staff is, customers always remember their communications with your company.
Guitarist Steve Morse on Listening
Posted by Rich Atkins & filed under Customer Service, Leadership & Management, Music, Networking.
Listening Is a Lot of Detective Work Steve Morse is a guitarist best known as the founder of the Dixie Dregs; and since 1994, the guitar player of Deep Purple. He was briefly a member of Kansas in the mid 1980s. Morse’s career has encompassed rock, country, funk, jazz, classical, and fusion of these musical genres. The … Read On >
Acknowledge – an Important Customer Service Principle
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.
Good Customer Service = Good Information
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
Effective Customer Service means giving people good information so that they know what to do to navigate well in your place of business.
Happy Thanksgiving! (Gratitude)
Posted by Rich Atkins & filed under Customer Service.
Gratitude, Defined This week’s reminder comes from the Merriam-Webster Online Dictionary. It’s the definition of “Gratitude.” How you look at the world will affect the amount of thankfulness you have. Take a look at this definition and remember what you’re grateful for in your life. gratitude noun grat·i·tude \ˈgra-tə-ˌtüd, -ˌtyüd\ Definition: a … Read On >
A Good Time with the Mets at Citi Field
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in … Read On >