Category: Customer Service

A Public Relations Nightmare

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Public Relations Nightmare

Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands of an airline carrier.

       

Customer Service – An Emotional Experience

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Customer Service - An Emotional Experience

It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer … Read On >

       

Phone = Vehicle For Excellent Customer Service

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On the phone - Great Customer Service

Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.

       

Customer Service 101

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Creating the right customer service image. “Service” simply means ”work done for another.“ We transition from customer to service provider numerous times every day.  That’s a great chance to learn about how you want to provide service to your customers (internal and external).  Ask yourself what you like/don’t like about some of your service providers’ … Read On >