Category: Diversity

Using Gender-Inclusive Language

Posted by & filed under Business Writing, Diversity, Human Resources, Leadership & Management.
Gender-Inclusive Language: pexels-markus-winkler

Communication with gender-inclusive language is characterized by the use of language that is neutral and not biased towards any particular gender.  There are many reasons for using gender-inclusive language. One need is to nurture the growth of a more welcoming and respectful community for people of all genders. In our evolving social climate, gender-inclusive language also helps … Read On >


Are There Four Types of Diversity?

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Four Types of Diversity

Yes, in general there are Four Diversity Types:  Internal, External, Organizational, and World View.  Before getting into that, how about a basic description of Diversity.  Diversity as a concept comes down to coexistence. It can be more clearly defined as acceptance and respect, from individuals or from a group. There will always be differences among groups of people and … Read On >


Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Brain - Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.


Respect, Listen, Empower, and Be Civil

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Respect, Listen, Empower, Be Civil

re·spect    \ri-ˈspekt\     nouna feeling that someone is important, and should be treated in an appropriate way In the face of conflict and upset, we at Improving Communications have taken time to reflect on what has been happening in our nation, and how we can play a part in making the world a better place … Read On >


Us and Them or We and They

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Us and Them - Diversity

Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on the opposing team. This is most easily classified as simple, destructive conflict. Yes, LACK OF UNITY= CONFLICT. When in conflict, participants lose perspective (the … Read On >


Happy New Year from the People at Improving Communications

Posted by & filed under Business Writing, Customer Service, Diversity, Grammar Rules, Human Resources, Leadership & Management.

Well lookie here… the Earth has revolved around the Sun once again! Three hundred sixty-five days have elapsed (or as the cast in the musical Rent would sing, “525,600 Minutes”). A year is a good marker for progress made. Once it’s completed, it all starts again.  Happy New Year.   Two thousand seventeen has been Improving Communications’ best year yet. We owe … Read On >


Are Listening Skills a Lost Art?

Posted by & filed under Customer Service, Diversity, Leadership & Management, Music, Networking.
Lost Art of Listening

Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.


Self-Knowledge = Better Relationships

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It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.