Category: Human Resources

Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Brain - Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.


Respect, Listen, Empower, and Be Civil

Posted by & filed under Diversity, Human Resources.
Respect, Listen, Empower, Be Civil

re·spect    \ri-ˈspekt\     nouna feeling that someone is important, and should be treated in an appropriate way In the face of conflict and upset, we at Improving Communications have taken time to reflect on what has been happening in our nation, and how we can play a part in making the world a better place … Read On >


Communicating Value

Posted by & filed under Human Resources, Leadership & Management.
Communicating Value

Communicating Value: The value lies in the benefits that the buyer gets.

Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.


Improving Communications Guide to Working Remotely

Posted by & filed under Human Resources, Leadership & Management.
working remotely

At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely has become reality for so many people, for your employees.


Tips for Conducting a Phone Interview

Posted by & filed under Human Resources, Leadership & Management, Sales Skills.
Conducting a Phone Interview

Phone interviews can be a great method to get knowledge about a candidate before making a decision to get them in for an interview in person.


NY State Required Sexual Harassment Training

Posted by & filed under Human Resources.
Sexual Harassment Training

Did you know that by October 9, of 2019, New York State employers will be required to implement annual sexual-harassment training for all employees? Sexual harassment training will need to cover, or exceed, the mandated standards that are being established by New York State. Improving Communications is here to partner with you on this important … Read On >


Bullying and Microaggressions in the Workplace

Posted by & filed under Human Resources, Leadership & Management.

Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators.   It is abusive conduct that is: Threatening, humiliating, or intimidating; Work interference — sabotage — which prevents work from getting done; or Verbal abuse. Workplace Bullying… Is driven by perpetrators’ need to control the targeted individual(s). … Read On >


Welcome Mark Fogel

Posted by & filed under Human Resources, Networking.
Welcome Mark Fogel

Improving Communications would like to officially welcome Mark Fogel.   Mark Fogel is best known for his “HR with an Attitude”. His professional background is comprised of multifarious experience, including: CHRO at Leviton Mfg., The Marcum Group, and The Success Academy Charter School Network, as well as co-founding Human Capital 3.0 – a boutique HR advisory firm. … Read On >


Conducting a Behavioral Interview

Posted by & filed under Human Resources.
Behavior Interview

The interview process is where you have the most control over creating your employee roster, so you’ll want to use the process to its best advantage. Behavioral-based interviewing is a technique used by many companies to identify and assess candidates’ skills, attitudes and values. Behavioral interview questions seek to predict candidates’ suitability for roles within your … Read On >