Category: Leadership & Management

3 Essential Customer Service Qualities for Business Growth

Posted by & filed under Customer Service, Leadership & Management.
Customer Service Qualities for Growth

Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.

       

Simon Phillips on Listening

Posted by & filed under Customer Service, Leadership & Management.
Simon Phillips - playing

In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.

       

Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Brain - Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.

       

Not Being Self-Centered: It’s So Easy, UB4me Can Build Relationships

Posted by & filed under Leadership & Management, Public Speaking.
UB4me is not being self-centered.

Did You Know It Is Not All About You? Not Being Self-Centered: UB4me  I want you to think about this. I think we should all speak less about ourselves and focus more on others. I do this, and it’s quite effective. I encourage you to do the same. I will be more memorable to people by showing that I’m interested in them. That … Read On >

       

Did You Do Your Homework? (Due Diligence)

Posted by & filed under Leadership & Management, Sales Skills.
Due Diligence for Meeting Preparation

Perform and apply due diligence when preparing a learning curriculum. The benefits build value for the clients, the participants, and to you too.

       

What Now After The Lockdown?

Posted by & filed under Guest Blogger, Leadership & Management.
After the Lockdown

Written by Guest Blogger Ramona da Gama. What now for the Business Community after The Great Lockdown! The last 3 months has been devastating for most businesses, a situation no one could have planned for. The emotions being experienced by this community are confusion, fear, sadness, anger, anxiety, exhaustion, loneliness and failure. In many cases, … Read On >

       

Emotional Intelligence and Customer Service

Posted by & filed under Customer Service, Leadership & Management.
Customer Service in Times of Crisis

In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.

       

Communicating Value

Posted by & filed under Human Resources, Leadership & Management.
Communicating Value

Communicating Value: The value lies in the benefits that the buyer gets.

Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.

       

Improving Communications Guide to Working Remotely

Posted by & filed under Human Resources, Leadership & Management.
working remotely

At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely has become reality for so many people, for your employees.