Category: Leadership & Management

News Flash: You Don’t Have To Do Everything – Start Delegating!

Posted by & filed under Leadership & Management.
Stop Juggling Start Delegating

Stop Juggling Start Delegating – Great leaders know when to hand off to their staff to get the job done. Do you?

       

College Students – Do They Have The Soft Skills They Need?

Posted by & filed under Business Writing, Leadership & Management, Public Speaking.
College Students / Soft Skills

What gets lost in the shuffle sometimes is the necessity of having the SOFT SKILLS to help relate to others and exist successfully in the workplace as well as overall in society.

       

3 Essential Customer Service Qualities for Business Growth

Posted by & filed under Customer Service, Leadership & Management.
Customer Service Qualities for Growth

Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.

       

Feedback: A Review for the Executive Team

Posted by & filed under Leadership & Management.
Feedback : Image by Gerd Altman at Pixabay

Manager-to-employee feedback is the standard, it is expected. However, things can get dicey when a peer or subordinate comments on the job performance of the manager.

       

Anger and Conflict Management

Posted by & filed under Human Resources, Leadership & Management.
Anger and Conflict Management

Just because anger is a valid emotion, that doesn’t mean there is no need to manage it. It is up to each one of us to take control of ourselves whether at work, at school, or at home as best as we can.

       

Simon Phillips on Listening

Posted by & filed under Customer Service, Leadership & Management.
Simon Phillips - playing

In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.

       

Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Brain - Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.

       

Not Being Self-Centered: It’s So Easy, UB4me Can Build Relationships

Posted by & filed under Leadership & Management, Public Speaking.
UB4me is not being self-centered.

Did You Know It Is Not All About You? Not Being Self-Centered: UB4me  I want you to think about this. I think we should all speak less about ourselves and focus more on others. I do this, and it’s quite effective. I encourage you to do the same. I will be more memorable to people by showing that I’m interested in them. That … Read On >

       

Did You Do Your Homework? (Due Diligence)

Posted by & filed under Leadership & Management, Sales Skills.
Due Diligence for Meeting Preparation

Perform and apply due diligence when preparing a learning curriculum. The benefits build value for the clients, the participants, and to you too.