Category: Leadership & Management

Soft Skills and Hard Dollars

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Soft Skills

Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.


Did You Do Your Homework? (Due Diligence)

Posted by & filed under Leadership & Management, Sales Skills.
Due Diligence for Meeting Preparation

Perform and apply due diligence when preparing a learning curriculum. The benefits build value for the clients, the participants, and to you too.


What Now After The Lockdown?

Posted by & filed under Guest Blogger, Leadership & Management.
After the Lockdown

Written by Guest Blogger Ramona da Gama. What now for the Business Community after The Great Lockdown! The last 3 months has been devastating for most businesses, a situation no one could have planned for. The emotions being experienced by this community are confusion, fear, sadness, anger, anxiety, exhaustion, loneliness and failure. In many cases, … Read On >


Emotional Intelligence and Customer Service

Posted by & filed under Customer Service, Leadership & Management.
Customer Service in Times of Crisis

In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.


Communicating Value

Posted by & filed under Human Resources, Leadership & Management.
Communicating Value

Communicating Value: The value lies in the benefits that the buyer gets.

Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.


Improving Communications Guide to Working Remotely

Posted by & filed under Human Resources, Leadership & Management.
working remotely

At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely has become reality for so many people, for your employees.


4 Tips For Having A Good Conversation

Posted by & filed under Leadership & Management, Networking.

Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence will work in your favor. But sometimes, entering an interview, a new social setting, or a business meeting can be overwhelming or uncomfortable. But despite that, you can still … Read On >


Speaking Skills Matter In Meetings

Posted by & filed under Leadership & Management, Public Speaking, Sales Skills.
Speaking Skills Matter in Meetings

Have a meeting coming up with another person or a handful of people? Here are four public speaking tips to bring to the table.


Recognizing The Value Of Vulnerability In Leadership Roles

Posted by & filed under Leadership & Management.
leadership roles improving Commiunications

When managers come to a leadership training, they often seek ways to show strength, improve team performance, and motivate challenging employees.  However, one of the traits overlooked by strong leaders is the value of vulnerability. Vulnerability is the uncertainty, risk, and emotional exposure we are all forced to face at many points in our lives. … Read On >