Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.
Category:
Leadership & Management
Soft Skills and Hard Dollars
Posted by Rich Atkins & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Did You Do Your Homework? (Due Diligence)
Posted by John Epstein & filed under Leadership & Management, Sales Skills.
Perform and apply due diligence when preparing a learning curriculum. The benefits build value for the clients, the participants, and to you too.
What Now After The Lockdown?
Posted by Ramona da Gama & filed under Guest Blogger, Leadership & Management.
Written by Guest Blogger Ramona da Gama. What now for the Business Community after The Great Lockdown! The last 3 months has been devastating for most businesses, a situation no one could have planned for. The emotions being experienced by this community are confusion, fear, sadness, anger, anxiety, exhaustion, loneliness and failure. In many cases, … Read On >
Emotional Intelligence and Customer Service
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.
Communicating Value
Posted by Rich Atkins & filed under Human Resources, Leadership & Management.
Communicating Value: The value lies in the benefits that the buyer gets.
Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.
Improving Communications Guide to Working Remotely
Posted by Mark Fogel & filed under Human Resources, Leadership & Management.
At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely has become reality for so many people, for your employees.
4 Tips For Having A Good Conversation
Posted by Michelle LaFiura & filed under Leadership & Management, Networking.
Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence will work in your favor. But sometimes, entering an interview, a new social setting, or a business meeting can be overwhelming or uncomfortable. But despite that, you can still … Read On >
Speaking Skills Matter In Meetings
Posted by Jen Glantz & filed under Leadership & Management, Public Speaking, Sales Skills.
Have a meeting coming up with another person or a handful of people? Here are four public speaking tips to bring to the table.
Recognizing The Value Of Vulnerability In Leadership Roles
Posted by Michelle LaFiura & filed under Leadership & Management.
When managers come to a leadership training, they often seek ways to show strength, improve team performance, and motivate challenging employees. However, one of the traits overlooked by strong leaders is the value of vulnerability. Vulnerability is the uncertainty, risk, and emotional exposure we are all forced to face at many points in our lives. … Read On >