In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.
Category:
Leadership & Management
Simon Phillips on Listening
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
Soft Skills and Hard Dollars
Posted by Rich Atkins & filed under Customer Service, Diversity, Human Resources, Leadership & Management.
Do we really need soft skills training? The answer is yes. We all could use improvement with these attributes.
Not Being Self-Centered: It’s So Easy, UB4me Can Build Relationships
Posted by Rich Atkins & filed under Leadership & Management, Public Speaking.
Did You Know It Is Not All About You? Not Being Self-Centered: UB4me I want you to think about this. I think we should all speak less about ourselves and focus more on others. I do this, and it’s quite effective. I encourage you to do the same. I will be more memorable to people by showing that I’m interested in them. That … Read On >
Did You Do Your Homework? (Due Diligence)
Posted by John Epstein & filed under Leadership & Management, Sales Skills.
Perform and apply due diligence when preparing a learning curriculum. The benefits build value for the clients, the participants, and to you too.
What Now After The Lockdown?
Posted by Ramona da Gama & filed under Guest Blogger, Leadership & Management.
Written by Guest Blogger Ramona da Gama. What now for the Business Community after The Great Lockdown! The last 3 months has been devastating for most businesses, a situation no one could have planned for. The emotions being experienced by this community are confusion, fear, sadness, anger, anxiety, exhaustion, loneliness and failure. In many cases, … Read On >
Emotional Intelligence and Customer Service
Posted by Rich Atkins & filed under Customer Service, Leadership & Management.
In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.
Communicating Value
Posted by Rich Atkins & filed under Human Resources, Leadership & Management.
Communicating Value: The value lies in the benefits that the buyer gets.
Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.
Improving Communications Guide to Working Remotely
Posted by Mark Fogel & filed under Human Resources, Leadership & Management.
At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely has become reality for so many people, for your employees.
4 Tips For Having A Good Conversation
Posted by Michelle LaFiura & filed under Leadership & Management, Networking.
Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence will work in your favor. But sometimes, entering an interview, a new social setting, or a business meeting can be overwhelming or uncomfortable. But despite that, you can still … Read On >