Category: Networking

Listening: One Cohesive Unit (Rod Morgenstein)

Posted by & filed under Customer Service, Leadership & Management, Music, Networking.
Rod Morgenstein

NOTE: As you read, apply Rod Morgenstein’s message of listening to your profession by substituting the discussion of “music” with “work,” and terms related to “musician” with “colleague.” Listening is the practice of being in the moment, in touch with my surroundings, and fully aware that I am part of a creative process that involves … Read On >


Hello Improving Communications! Meet Jen Glantz

Posted by & filed under Leadership & Management, Networking.
Hello Improving Communications

My name is Jen Glantz and I’m here today to introduce myself and tell you a little more about my role at Improving Communications. I joined the IC team in the middle of 2016 as an instructor, and have ran a fair share of our Public Speaking and Presentation Skills classes. I look forward to taking on some Business … Read On >


Remember Thy Name

Posted by & filed under Networking, Public Speaking.

It is said that one of the best ways to build rapport with an audience is by learning their names. Sounds easy, right? Can you remember thy name? Have you ever introduced yourself to people, shook a hand, and heard a name, just to forget seconds later? Chances are you have – it is human nature! … Read On >


Making A Great First Impression

Posted by & filed under Customer Service, Human Resources, Leadership & Management, Networking, Public Speaking.
First Impression

Every time you meet a new person, whether in person or on the phone, you are checked-out and immediately evaluated. Right then and there, that person forms an opinion. It all works the same whether it is in the work setting or in your social life, and you only get one chance. Do you know … Read On >


Guitarist Steve Morse on Listening

Posted by & filed under Customer Service, Leadership & Management, Music, Networking.
Steve Morse

Listening Is a Lot of Detective Work Steve Morse is a guitarist best known as the founder of the Dixie Dregs; and since 1994, the guitar player of Deep Purple. He was briefly a member of Kansas in the mid 1980s. Morse’s career has encompassed rock, country, funk, jazz, classical, and fusion of these musical genres. The … Read On >


Fifteenth Birthday – Thank You

Posted by & filed under Networking.

Improving Communications is 15 years old! That’s a significant accomplishment. The Small Business Association claims that 30% of new businesses fail during the first two years, 50% during the first five years and 66% during the first 10. We managed to get past a lot of hurdles, despite many standard new-business challenges. When Improving Communications … Read On >


Are Listening Skills a Lost Art?

Posted by & filed under Customer Service, Diversity, Leadership & Management, Music, Networking.
Lost Art of Listening

Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.


Managing Audience Perception

Posted by & filed under Leadership & Management, Networking, Public Speaking.
Do as they Do

Audiences are composed of people, all of whom have different perceptions.