Express opinion and fact in the correct settings to make your point effectively. For example, when expressing an opinion among friends, instead of saying that something “is the best,” say, “I think it is the best.” Here is where phrases like “I feel,” “I think,” and “I believe”work very well. You’re sharing a belief with friends. It’s fine to use those examples […]
While leading an Improving Communications workshop recently, I asked a question that had hands flying up toward the sky from participants in the room: “How many of you have ever wanted to be more assertive in the workplace but didn’t know how?” To be more assertive was something everyone wanted to work on. But the […]
What are your eyes doing during a presentation or a conversation? Think about it. Are they looking down at your hands or your notes? Do they gaze out the window or over the heads of the audience? Or are you staring at just one person the entire time you’re speaking? Maybe you’ve never considered it […]
The act of giving a toast, whether at an event, a party, or a wedding, is an honor. While it may seem simple to grab the microphone and talk in front of a room filled with people, some of whom you know very well and others very little, it can require a bit of work. […]
One of the biggest benefits of hearing someone speak live is the opportunity to meet and greet afterwards. Suddenly, you have access to someone you admire or is an expert in a topic you are curious about. Guide the conversation with an organized approach! Make the most out of the few minutes you have with that […]
Speaking on the phone can feel unusual. It can feel like you are talking to yourself, since no visible audience is present. Whether you are speaking to one person, or a conference call of fifteen people, you want to make sure your voice is heard. Make sure your telephone voice is loud – but not […]
Ask yourself this question: If you could give a presentation on any topic, to any audience, what would it be? You’ve had an idea for a presentation in mind for quite some time, or maybe you know someone in your company or organization is going to ask you to take the stage in the […]
Usually the Improving Communications emails and posts focus on what you CAN DO to improve your writing or your speaking. But today we are going to focus on what NOT TO DO. But do you know the things that should be on the You Don’t Say list? When my daughter came home from her first day […]
Preparing a presentation can involve a lot of solo work time. There are hours spent planning out the structure on paper, as well as moments spent practicing to an empty room. During preparation time, it’s common to ask for help. That is often done by practicing in front of colleges or friends for a round […]
Communication is not always verbal. Although unconscious, the audience pays attention to body language. Speaker body language must tell the audience that s/he respects their personal space and is not negative, intrusive, or hostile. Body language (the physical elements of communication) includes: eye contact, facial expressions, posture, and gestures / movement. EYE CONTACT A United States audience translates […]