Interactive, instructor-led training beats passive courses. Our online training classes pair small-group breakouts with hands-on practice and on-the-spot coaching so participants leave with better focus and real confidence.
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Boost Outcomes with Interactive Online Training
Posted by Rich Atkins & filed under Leadership & Management, Public Speaking, Services.
Unlock Your Potential: The Power of a Customer Service Audit
Posted by Rich Atkins & filed under Customer Service, Services.
Exceptional customer service is key to loyalty and success. However, there are times when some organizations fail to see things from their customers’ perspective. One of the services that Improving Communications provides is a Customer Service Audit (CSA). This gives a clear and unbiased view of the customer experience. This helps businesses find areas to improve and take … Read On >
Is a Virtual Classroom Enough
Posted by Patricia McCormack & filed under Human Resources, Services.
As a corporate education provider, we found ourselves having to adjust our methods over the years. When we started, all of our trainings were held in-person and onsite. We had given a few online classes by request, but it was not our focus. The question was always hanging there, is a virtual classroom enough? In … Read On >
Time to Develop Your Skills – But do you need a trainer, coach, or mentor?
Posted by Patricia McCormack & filed under Human Resources, Services.
Trainer, Coach, or Mentor: Which One Do You Need to Develop Your Business Skills?
Anger In The Workplace
Posted by Rich Atkins & filed under Human Resources, Services.
Anger is a normal emotion, but it can be destructive if it is not managed effectively. When there is anger in the workplace it can lead to conflict, a decrease in productivity, and sometimes in a worst-case scenario, even violence. There are many causes of workplace anger, including: Stress: Long hours, tight deadlines, and demanding workloads … Read On >
The Customer Focused Mindset
Posted by Patricia McCormack & filed under Sales Skills, Services.
What is a Mindset? A mindset is defined as the attitudes, inclinations, or beliefs of an individual. Those attitudes affect our actions. What is a Customer-Focused Mindset? A Customer-Focused Mindset is when attitudes and beliefs are aligned to help your customers in any way possible. Accordingly, you make sure they are confident that they are being treated with care and … Read On >
SPOTLIGHT: Vanessa Miller
Posted by Rich Atkins & filed under Services.
Vanessa Miller is a Learning and Development Consultant with extensive experience in instructor-led, virtual, and in person training as well as all facets of the instructional design process.
Spotlight: John Epstein
Posted by John Epstein & filed under Sales Skills, Services.
In my late twenties, fear stalled me in my work. Now I have the career of my dreams doing the very thing that caused me the most anxiety! It was the all-consuming fear of speaking before groups, large or small, that held me back. That stress of making presentations was dispiriting and frustrating. I had to do … Read On >