Category: Uncategorized

Anger and Conflict Management

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Conflict Management

Just because anger is a valid emotion, that doesn’t mean there is no need to manage it. It is up to each one of us to take control of ourselves whether at work, at school, or at home as best as we can.


Email and Coffee: An Interview with Dr. Rich Atkins

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Email and Coffee

Joi Brooks, host of Email and Coffee, chats with Dr. Rich Atkins, managing director of Improving Communications, about Email Etiquette and the importance of a well written email. Joi Brooks is a email marketing specialist and client-side project manager since 2005, servicing a wide variety of industries and business sectors. She’s comfortable in the thick … Read On >


A Bad Customer Experience

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Bad Customer Experience

A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.