Better Understanding Our Customers & Improving Our Customer Service
We believe it is important to collect and analyze the customer reviews left for us online. For instance, reviews help us to keep our feet on the ground in respect to overall customer satisfaction, and having feedback regarding what our customers want. We use this information as input to improve our service and most importantly, resolve any issues and creating a positive experience for the consumer.
Read through these customer reviews and testimonials to help you get a better understanding of how Improving Communications works with our customers to design and deliver learning experiences to achieve the desired results. Get a good picture of how you can get similar outcomes, too.
“My team and I recently got the opportunity to spend a few hours with Rich from Improving Communications.
I can be a bit cynical when it comes to a stranger knowing what’s best for a team. Between that, and the fact that this was slated to be a social event, made me unsure of how it was going to go.
Rich knocked it out of the park. We had about 40 attendees and I think he knew us all by name by the end. He had us rooting for each other and working together in ways we’ve never been challenged. He has the ability to think on his feet and create teachable moments from even the most simple, slight opportunities.
That was the event. As for the impact, I feel that I’ve noticed an uptick in our team’s empathy and attention to each other’s needs, time, and work styles. Our leadership has been buzzing with energy and taking a more proactive, forward thinking approach to our day-to-day. It seems our few hours with Rich may have been a shakeup we needed.
Looking forward to future events. I’d encourage any organization to get to know this company. “Working together in ways we’ve never been challenged. Dave Thompson - Senior Director of Employment & Inclusion, The Nicholas Center
Your class was done so well. The entire day went by so fast! The personal stories added a great way to connect “Real World” problems to the text.Your class was done so well. Andrew Regnier, Executive Chef Zabar's & Co., Inc.
You have changed my life! As long as I try to stick to your mantras, not only are my presentations better, but they are also so much easier to produce and reproduce in ppt. A great big thank you for making my daily work so much easier and more fun!Jenny Ravenscroft, Principal, Product Management SimCorp
I just wanted to tell you how much I enjoyed your class. My perspective on written communications has improved. This enlightenment will enable me to be a more effective communicator. Thanks again.Phyllis Ferro, Desktop Engineering Manager TD Ameritrade
The Effective Business Writing program is an enjoyable and informative training session. The program provides participants with the necessary tools to improve their business communication. Feedback from employees, having attended a session, has been positive and confirms that they are using the skills learned in the program. Rich Atkins takes a subject that can be tedious and makes it humorous and easy to understand.xMary Ellen Fisher, Senior Instructional Designer Cablevision University / Bethpage
I received very positive feedback from the Improving Customer Service training attendees and it has been a pleasure working with Improving Communications, so I highly recommend Rich Atkins and his services for the future.Marinos Stylianou, Ph.D., Director – Field Technical Operations, North America MSC Software Corp.