Customer Service 101. Serving people is not always easy. In fact, it’s a great challenge.
Yet, in the final analysis, the customer is the most important person to a business. Why? Because that customer, spending money, helps to ensure that each job at the business is kept (and perhaps more will be created). After all, when business dries up and customers go away, what happens to the employees?
Customers–even the most challenging and demanding ones–pay our salaries. They feed us and our families. They are our heroes! Let’s treat them that way.
Providing Service to a customer is a large part of every purchase and every interaction with both internal customers and external customers. It can be brief or last for hours. Since we all provide it and live it everyday in all the areas of our lives, we should not have to think so hard about doing it better.
The ideas here are useful to ensure that every relationship you have will be successful. We teach this in all of our Customer Service training classes. Certainly, this information applies to customers, to make sure they return to buy, again and again.
Subscribe to the IC weekly newsletter for tips and advice on your communication skills!
Effective communication is empowering. Get started on your path to being more clear, brief, and effective.Upcoming Classes