Email Etiquette

WRITTEN November 1, 2011 Author: Rich Atkins

email etiquette
Email: It can be a Problem-Solver, or a Creator?

How you write effects how you are perceived.

THE NEXT GENERATION: My teenage daughter asked the other day: “Would it be passive/agressive to anonymously send someone the Email Etiquette class book?” I told her that would be bad form.  But for someone her age to notice a problem is just indicative of the need for all of us to up our email game!  

Where is your level of email etiquette?

Email is a powerful, business-enhancing medium. Like most communication, its purpose is threefold:

  • to solve problems,
  • to provide information, or
  • to persuade others to act.

When it comes to email etiquette:

  • Always prepare before writing (like anything!).
  • Remember, potentially troublesome areas in writing include: emotions, gestures, jokes, sarcasm, and vocal inflection.  Tread lightly. Your perception may differ from your recipient’s.
  • Consider the audience in relation to using IM or TXT language (u no?).
  • Keep written communication short and sweet—have mercy on the readers!
  • Prevent the “Reply To All” problem.  Use BCC when mailing to a large/diverse group (to protect people’s information).  Use CC  sparingly.
  • Proofread you’re werk to bee sure u havnty mad any mistakes. (Yes, that was intentional.)

For further reference, check out these email etiquette tips from Business Insider >>

If you’re looking for ways to improve your or your organization’s communication skills, look into one (or more) of the training services provided by Improving Communications. 

Other Resources:
Basics of Email Etiquette
This is the Worst Reply Allpocalypse We’ve Ever Seen!
10 Writing Mistakes that Make Your Emails Ineffective

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