image

Class Description

Improving Customer Service

Next Date:February 18, 20219:15 am - 5:00 pm

Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.

The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service means increased internal and external customer satisfaction.

Attendees will be able to:

  • Focus on others to project a UB4I, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices);
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
  • Listen more intently to develop the best rapport;
  • Communicate clearly with conviction, projecting greater credibility;
  • Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
  • Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.

Class Format—Improving Customer Service is an 8-hour in-person class for up to 20 people.

 

VENUE: Quest Workspaces
800 Third Avenue Suite 2800, New York, New York 10022   << See Google Map >>

Register Now

Details Price Qty
November 04, 2020 $693.55 (USD)  
February 18, 2021 $693.55 (USD)  
April 20, 2021 $693.55 (USD)  
June 10, 2021 $693.55 (USD)  
August 11, 2021 $693.55 (USD)  
October 14, 2021 $693.55 (USD)  
December 13, 2021 $693.55 (USD)  


The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.

Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College