Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to:
Format—Improving Customer Service is an 8-hour class for up to 20 people.
Dr. Atkins’s presentation was a highlight of our program year! His insight and the timeliness of the topic were very well received by all in attendance. Program evaluation ratings were ‘Excellent’ with handwritten comments requesting an encore performance! Superb includer!Robin Eccleston, VP ProgramsSouthern Tier Association for Human Resources (STAHR), Binghamton, NY