Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Format—Improving Customer Service is an 8-hour class for up to 20 people.
We certainly were given a worthwhile and valuable series of leadership and communication sessions by Dr. Atkins. I have received comments of appreciation for his message and tips for improving communication and relationships. It was a meaningful investment for our organization and is being used to jump start other organizational communication and training programs. Thank you, Dr. Atkins.Penny McCarty, SPHR, Assistant Director of Human ResourcesSIU School of Medicine