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Class Description

Improving Customer Service

Next Date:March 4, 20209:15 am - 5:00 pm

Learn to Improve the Service and Support You Offer Your Customers

Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.

This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.

The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service means increased internal and external customer satisfaction.

Attendees will be able to:

  • Focus on others to project a UB4I, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices);
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
  • Listen more intently to develop the best rapport;
  • Communicate clearly with conviction, projecting greater credibility;
  • Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
  • Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.

Format—Improving Customer Service is an 8-hour class for up to 20 people.

 

VENUE: Quest Workspaces
800 Third Avenue Suite 2800, New York, New York 10022   << See Google Map >>

Register Now

Details Price Qty
March 04, 2020 $693.55 (USD)  
June 03, 2020 $693.55 (USD)  
September 02, 2020 $693.55 (USD)  


Thanks for a great program. The feedback from JSAHR has been that it was an excellent, thought-provoking program and extremely entertaining. I will definitely recommend you for other SHRM chapters! Thanks again.

Carolyn Broderick, SPHR, Programming ChairJersey Shore Association for Human Resources (JSAHR)